Retail Customer Experience Specialist

• Handling inbound calls from Lowe’s and Home Depot, sales reps and distributors.

• Process Special Orders by following up, correcting any discrepancies via watchlists, invoicing, and returns.
• Utilizing software tools such as Salesforce, Five9, True Commerce, Rithum, Supplier Hub and JD Edwards (JDE) for the VOR program.
• Providing world-class support to stores across North America by delivering technical recommendations and facilitating marketing collateral.
• Answer inbound stores calls within Salesforce to help with general product inquiries, installation help, pricing, ordering, distributor contacts. 
• Answer store emails resolving general product inquiries, installation, ETAs and pricing
• Manage multiple projects while prioritizing optimal customer outcomes.
• Direct stores with non-stock returns to the appropriate distributor contact. 
• Demonstrate a strong desire to drive results and surpass goals.

• Participate in training and other learning opportunities to expand knowledge of company and position.

• 3-5 years of experience in customer service or inside sales preferred.
• Positive attitude with a customer-focused approach and attention to detail.
• Ability to operate effectively across multiple platforms.
• Excellent communication skills, attention to detail, and follow-through.
• Can-do attitude with a focus on creative problem-solving that drives engagement.
• Ability to work proactively and strategically, modeling best practices for the consumer base.
• Strong interpersonal, motivational, and communication skills.
• Commitment to upholding company values: Always Do the Right Thing, Starts & Ends with the Customer, Value Every Individual, Lead Through Innovation, The Best Team Wins, Better Today Than Yesterday.
• Ability to build and maintain relationships with other AZEK Company team members and departments.
• High desire to drive results, to surpass current goals
• Ability to make decisions or take actions to solve a problem or reach a goal. 

• Respond to store inquiries promptly.
• Escalate any high-level issues to Retail Leadership
• Maintain communication with outside sales reps
• Educate stores about new and current products.
• Utilize the shared inbox to follow up on orders.
• Practice active listening to understand the store needs.

• Positive attitude with customer-focused attention to detail.
• Ability to operate effectively across multiple platforms.
• Excellent communication skills, attention to detail, and follow-through.
• Creative problem-solving attitude that engages others.
• Strong interpersonal, motivational, and relationship-building skills.
• Great organizational, multitasking, and time management skills.

“How will this affect our customers?” Our responsibility is to understand their expectations, then surpass them”

Candidates should seek to join a fun and dynamic team that values continuous learning, development, and an eagerness to take on new challenges. A passion for collaboration, problem-solving, and achieving goals is essential.

We look forward to welcoming driven individuals who are eager to contribute to our success!