Lead Insights Analyst (US Citizen Only)

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

You must hold a singular U.S. Citizenship and no dual-citizenship with any other countries: Must be a U.S. Citizen operating on U.S. Soil with ability to meet customer and government screening standards applicable to this role, including a Criminal Justice Information Services screening with fingerprint scan. Due to the citizenship requirement for this role, which supports U.S. federal, state, and/or local government customers, citizenship will be verified through two of the following REAL ID Act documents: U.S. Passport, Passport Card, REAL Driver’s License, Global Entry Card, U.S. Government CAC/PIV

The Lead Insights Analyst on the Cloud Success Insights Team delivers data-driven, actionable insights and strategic recommendations that empower Cloud Leaders to drive key programs within Customer Success. You'll provide cross-cloud analytics support to Cloud Success leadership, partnering closely with teams across CSG to turn complex data into clear, executive-ready guidance.
This is a high-visibility individual contributor role with direct business impact. You'll be trusted to respond quickly to questions from senior leaders, and occasionally work outside standard hours to meet that need.

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  Lead ad-hoc and deep-dive analyses to answer high-priority business questions

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  Build predictive models and forecasts to support planning and decision-making

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  Conduct variance analysis, impact analysis, and root cause analysis to explain performance drivers

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  Partner with cross-functional stakeholders across Customer Success and Cloud leadership

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  Translate complex analytical findings into clear strategic recommendations for executives

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  Own projects end-to-end, from problem framing through executive presentation

• 7–10 years of experience in data analytics, business analytics, or a related field

• Degree or equivalent proven experience (extracurricular leadership, military, volunteer, or work experience will be considered)

• Strong track record of ad-hoc analysis, deep-dive analysis, predictive modeling, and forecasting

• Demonstrated experience in variance analysis, impact analysis, and root cause analysis

• Proven business partnering skills — experience acting as a strategic partner to cross-functional teams

• Strong stakeholder management skills across varying levels of seniority

• Excellent executive presentation skills — able to distill complex analysis into clear, actionable stories

• Extensive experience writing complex SQL queries

• Expertise in a major visualization tool (Tableau, Power BI, etc.)

• A curious, ownership-driven mindset with the ability to mentor junior analysts

• Direct experience (2+ years) in data engineering

• Tableau certification (Desktop Specialist/Professional)

• Experience working with cloud data sources

• Strong interest in emerging technologies and applying AI to analytics work

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.