Customer Experience Associate

As a Customer Experience Associate at the Exchange, you will be a part of an award winning team. We 
are committed to hiring our military members and their families, along with anyone that wants to give 
back to those that serve. We offer various retail opportunities- from front end cashiers or working in our 
various departments, to our Express and Class 6 stores. And by joining us, you’ll be a part of something 
great- we give back 2/3rd of our earnings annually to the military community. We also offer flexible 
scheduling, a great benefits package, training, and career advancement and development. So what can 
you expect as a Customer Experience Associate at the Exchange?
 Greet every customer with eye contact and smile in your authentic way
 Acknowledge every waiting customer as soon as they arrive to your lane to let them know you’ll 
be right with them
 Complete transactions accurately and efficiently while engaging customers in appropriate 
conversation
 Help customers by following the proper procedure for bagging merchandise and moving large or 
heavy items
We know that you can work anywhere. However, working at the Exchange is the start of something 
great! While you make it easy for our customers, we focus on you and your development! Our 
people make us who we are. We want to see you grow, so we put growing together at the forefront 
of everything we do. It is our duty to provide you with the tools and resources that you need to 
succeed. Joining the Exchange means joining a team that is devoted to you!
Job Qualifications
 Able to learn and adapt to current technology needs
 Able to think quickly on the spot to answer customer questions
 Able to lift 20 pounds
Additional Qualifications/Requirements: 
 Willing to cross-train and work in other areas of the store, as needed
 Must possess a welcoming and helpful attitude toward customers and other team members
 Cash handling experience preferred
 Excellent communication skills
 Basic computer skills
 Retail experience preferred

The Army & Air Force Exchange Service, also known as “the Exchange,” is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.

Completion of high school or the equivalent. Retail experience, demonstrated willingness, and potential for additional responsibility.


If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting. MUST BE ABLE TO WORK A FLEXIBLE SCHEDULE MONDAY THROUGH SUNDAY 0945-1800