Practice Administrator

The Practice Administrator oversees the operations of various medical practices. In this role, the incumbent's primary duties involve strategic planning, but will also be responsible for ensure the EHR records in compliance with HIPAA regulations and overseeing various departments.  This role oversees multiple locations with a minimum of 8 providers.

• Ensure smooth efficient operations and communication with patients, vendors, and all staff
• Monitor performance of management team to ensure optimal patient flow and patient satisfaction
• Monitor clinical staffing and communicate with Clinical Supervisor to stay within budgetary guidelines (no OT)
• Monitor Front Desk Supervisor oversight of reception staff hours/lunch/breaks and within scheduled hours (no OT)
• Monitor all role responsibilities of direct reports.
• Ensure excellent customer service -- Oversight that Front Desk Supervisor is managing front desk staff to deliver timely check in/out, appropriate collections, excellent in person and via phone customer service.
• Work with Management Team to develop and assist with training needs as they arise.
• Work with Clinical Supervisor to ensure time is provided for lab training and that it is completed to the satisfaction of Lab Director.
• Oversee and ensure front desk training by Front Desk Supervisor
• Oversee and ensure billing training as necessary -- support Front Desk Supervisor in training her staff as appropriate.
• Random auditing of performance in EMR to identify training needs and what is working well for share and reapply.
• Provide training/ensure supervisors model and monitor all customer service skills, insurance verification, collections, and appropriate scheduling follow up, lab, ultrasound etc. and phone skills
• Team Building
• Advertise/Interview/Hire as needed/ Oversee supervisors hiring in their departments
• Performance Reviews/Performance Plans for direct reports outlined above
• Oversee appropriate work performance issues -- discipline documentation
• Liaison to patients and providers to ensure overall patient satisfaction
• Handle staff and patient complaints
• Handle on site vendors, repairs, and all aspects of the physical buildings for day to day operations.
• Ensure safety training and policies are followed.
• Ensure all staff are trained HIPAA experts and enforce HIPAA with all staff, patients, sales representatives.
• Oversee technology training, repair, and communicate any needs to Practice Administrator.
• Communicate directly with Athena as issues arise and communicate issues with significant impact to the operation to the Practice Administrator.
• All other responsibilities that may be assigned

• Strong leadership skills
• Strong communication skills
• Strong problem-solving skills
• Medical office operations knowledge
• Athena EMR knowledge

• Bachelor's Degree in Business, Healthcare, or Public Administration, Finance, Economics, or a related field OR additional experience above the minimum will be considered in lieu of the required education on a year- for year basis preferred.
• 3-5 years of Practice administration in a medical office

The position requires climbing, stooping, kneeling, crouching, reaching, standing, lifting, grasping, feeling, talking, hearing, repetitive motions, and finger use. Pushing and pulling are occasionally required. Use of a computer, keyboard, and telephone along with various office machines is an essential part of the job.

The above statements are intended to describe the general nature and level of work being performed by the Practice Administrator. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The Practice Administrator may be required to perform duties outside of their normal responsibilities from time to time as needed or as directed by supervision.