Claims Specialist

The Claims Specialist completes a variety of complex tasks and projects for the Liability Claims Supervisor, Workers’ Compensation Analyst, and Manager of Risk & Claims. Under the direction of the Liability Claims Supervisor, the Claims Specialist maintains and updates claim files, assigns case numbers, and enters data into SAP and the MTS claims database. Additionally, the Claims Specialist assists in adjusting property damage and non-represented bodily injury claims, as well as processing and following up on all subrogation demands. The position is also responsible for creating and updating numerous reports and spreadsheets, and processing purchase requisitions and invoices for the Risk & Claims Department.

Application Review: Priority will be given to applications received by November 13, 2026. The position will remain open until filled.

EXAMPLE OF DUTIES:

Essential Functions

• Adjusts property damage claims from start to finish and assists Liability Claims Supervisor in adjusting bodily injury claims.
• Assigns case numbers to claims and establishes claims files.
• Maintains and updates comprehensive, well‑documented claim files, as well as a database of liability claims, incidents and related activities.
• Receives inquiries, incidents and claims from the general public and internal staff via telephone and electronic media.
• Creates and maintains Excel spreadsheets and other reports for liability and workers’ compensation data for internal management, insurance underwriters, actuaries, financial auditors, quarterly divisional claim review meetings, and the department’s performance incentive plan results.
• Generates quarterly reports for the General Counsel and Manager of Risk & Claims depicting Agency-wide legal fees and costs and liability claim payouts.
• Creates purchase requisitions and processes numerous invoices for payment for the Risk & Claims Department.
• Ensures that correspondence and report deadlines are met and that all information distributed is accurate and complete.     
• Schedules meetings, checks availability of internal and external parties for proposed meetings, reserves facilities and prepares meeting venues with all necessary equipment and documents.
• Acts as backup contact for Liability Claims Supervisor.
• Acts as backup Agency representative for small claims court actions.
• Acts as backup contact for the Workers’ Compensation Analyst and assists the Workers’ Compensation Analyst with tasks and projects.
• Prepares various PowerPoint presentations for internal and external audiences.
• Maintains, archives, stores, and destroys all claim files (per the requirements of local, state and federal regulations).

• Performs other duties as assigned.

Must satisfactorily pass all applicable post-offer examinations, including but not limited to a pre-employment physical conducted by an independent medical provider, a comprehensive criminal background and credit check, and, when applicable, a pre-employment drug test as required by MTS Board Policy 35.

COMPENSATION:  

Anticipated Hiring Range: $66,000 – $79,000  
Salary Grade: 7 ($65,822 – $93,468) 

The Anticipated Hiring Range reflects the expected starting salary for this position. Actual starting pay will be determined based on factors such as the successful candidate's qualifications, directly related experience, knowledge, skills, and abilities, as well as internal equity, market conditions, and budget considerations. Candidates whose salary expectations fall outside of the anticipated hiring range are still encouraged to apply. 

The Salary Grade reflects the maximum earning potential for employees in this position over time. Salary growth within the grade is based on factors such as experience, performance, market adjustments, and other relevant factors. Salary grades are typically reviewed and adjusted annually to remain market competitive. 

MTS offers competitive benefits including, but not limited to, medical, dental, and vision coverage for employees and eligible dependents, paid time off, retirement plans, and wellness programs. 

BENEFITS:  

Additional perks and benefits include:  

• →Up to 13 employer-paid days off per year, including 3 floating days   
• →Free transit pass for you and your family   
• →On-site gym and gym membership reimbursement   
• →Walk, run, and bike event reimbursement   
• →Employer-paid bereavement leave and jury duty   
• →Tuition reimbursement   
• →Public Service Loan Forgiveness eligibility   
• →Company-paid training and professional development opportunities   
• →And much more!  

DISCLAIMER: The above-described job elements are intended to indicate the general nature and levels of work being performed by employees assigned to the job. They are not intended to be an exhaustive list of duties, responsibilities and skills required of employees so classified. Management retains the discretion to add to or change the duties of the position at any time.