Customer Service Representative

Valley View Hospital is seeking a qualified individual to work in our Patient Financial Services department as a Customer Service Representative.  This position is full-time, day shift, with no weekends. 

Bilingual (English/Spanish) highly preferred. Additional college or business courses preferred. Working knowledge of medical terminology high preferred. This is a benefit-eligible position.

• The Customer Service Representative is responsible for assisting patients with all questions or issues related to the revenue cycle using exceptional interpersonal and decision-making skills.
• Calls unrelated to the revenue cycle will be properly handled to ensure patients’ questions are resolved to their satisfaction.
• The Customer Service Representative will communicate in a compassionate and professional manner from a strong revenue cycle knowledge base.

Education:

• High school diploma or the equivalent. Additional college or business courses preferred
• A Certified Patient Accounts Technician certificate is preferred

Experience:

• Two years of office experience required
• Admissions or billing background in a hospital or other healthcare setting is preferred
• Insurance, banking, or accounts receivable/collections experience preferred
• Customer service experience required (retail, hotel/motel, banking)
• Working knowledge of medical terminology highly preferred

Skills:

• Typing 50 wpm is required
• Bilingual (English/Spanish) is highly preferred
• Exceptional customer service skills required
• Proficiency in Microsoft Office applications is required
• Must have strong interpersonal, communication, and listening skills
• Must have a demonstrated ability to address difficult situations and resolve conflict with ease, poise and tact
• Must have the ability to work independently and as part of a team
•  We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas

• Entry salary dependent upon education, skill set, and experience
• Position Wage range:  $20.00 - $28.87/hour

Valley View is a qualifying employer for the federal Public Service Loan Forgiveness (PSLF) program!

This position will be open for a minimum of three days and until a top applicant is identified.

About Us
Located between Aspen and Vail, along the Colorado River, Glenwood Springs is a mecca for outdoor adventures in our beautiful mountains. When you are looking to relax, we also have the largest hot springs pool in the world. As a community with a population of about 10,000, Glenwood Springs is an ideal size.

Valley View Hospital offers exceptional benefits, including a robust health and dental plan; vision and life insurance; defined contribution pension plan; 403(b); and generous accrual of vacation/sick days. Relocation and other financial assistance may apply, along with many more employee perks.