Senior Deal Desk Analyst

Own the deal desk and order management process

• →Serve as the primary point of contact for Sales and Account Management on deal structure, pricing, quoting, and approvals across new business, expansion, and renewal opportunities.
• →Structure, review, and process deals based on established commercial standards, with special attention towards non-standard requests (e.g. discounts, payment terms, multi-year structures), balancing customer needs with Panorama's pricing and commercial policies. 
• →Maintain the sources of truth for deal requirements, sales templates, and approval matrices, establishing greater accuracy and consistency within the sales motion.
• →Review all closed deals, amendments, and cancellations for completeness and accuracy within Salesforce, enabling streamlined processing by billing teams.

Cross-functional partnerships

• →Partner cross-functionally with RevOps on Salesforce, CPQ, and operational implications; Finance on pricing and discounting; and Legal on non-standard terms to ensure aligned decision-making with the appropriate approval authority.
• →Build trusted relationships across functions and become a go-to resource for commercial processes, promoting faster decision-making and a smoother path from deal development through close.

Drive continuous improvement

• →Analyze deal data to identify trends in discounting, structures, and approval patterns, surfacing insights that improve pricing decisions and commercial policy.
• →Identify opportunities to automate or simplify processes, improve deal turnaround time and accuracy, and reduce operational friction.
• →Develop enablement materials and support Sales training on deal desk processes and best practices, increasing Sales self-sufficiency and driving consistent execution.

• 4+ years of experience in Deal Desk, Sales Operations, Revenue Operations, Finance, Sales Support, or a related analytical/commercial role.
• Strong analytical and problem-solving skills, with the ability to understand both the details and the broader business implications of a deal.
• Working knowledge of SaaS metrics and commercial concepts, including ARR, bookings, recurring revenue, and discounting.
• Exceptional attention to detail and a high standard for accuracy.
• Excellent communication skills and the ability to work effectively with stakeholders across Sales, Finance, RevOps, Legal, and other functions.
• Strong organizational skills and the ability to manage multiple transactions and priorities simultaneously in a fast-paced environment.
• Comfort working with business systems; experience with Salesforce required and CPQ is strongly preferred.
• Finance or FP&A background a plus