Medical Assistant

CPP Clinics is a leading provider of medical aesthetics services, offering innovative treatments across multiple medspas under the CPP umbrella. We are dedicated to delivering exceptional patient experiences and outstanding results, utilizing advanced technologies and personalized care.

About the Clinic:

Plastic Surgery Associates of Santa Rosa is a luxurious plastic surgery practice in Northern California that offers surgical and nonsurgical procedures for men and women. With extensive expertise and an accomplished team of staff, we are able to provide high-quality aesthetic care in a safe and welcoming environment. 

About the Role:

The ideal candidate will support the surgeons by performing clinical and administrative tasks while delivering exceptional patient experience. Being warm and compassionate, wanting to help people, being passionate about medical aesthetics, patient care, and contributing to a dynamic team are essential to this job.

Work Schedule:

This is a full-time position requiring 40 hours per week. The role is onsite with standard working hours, Monday through Friday. We believe in maintaining a healthy work-life balance while ensuring business needs are met.

Responsibilities:

• Treat patients like royalty, warmth, genuine caring, and compassion. Take an interest in them and keep notes in their medical record to refer to later.
• Provide care according to the physician’s instructions, following recognized techniques and procedures to maintain the health and well-being of patients.
• Assist with patient intake, including obtaining medical histories, chart notes, and updating patient records.
• Room patients, take blood pressure, and weight during consultations and pre-operative appointments.
• Serve as the primary contact person for clinical concerns both before and after surgery, ensuring that all clinical concerns and questions outside of established protocols are passed along to the doctor, and they receive necessary care, post-treatment instructions, and follow-up appointments as needed.
• Ensure patient consents are filled out, all pre-op testing is completed, and follow-up appointments are scheduled on time.
• Adhere to the established preoperative protocols.
• Provide preoperative and postoperative teaching for patients and their family members.
• Assist in procedures as needed, including setting up patients and the surgical area for treatments, and other minor procedures.
• Follow sterile technique protocol, keeping the operative area clean and organized.
• Prepare injections for the surgeon, such as local anesthesia and steroid for scar treatment, according to protocol.
• Remove sutures and staples according to the surgeon’s instructions. 
• Apply dressings according to protocol or the surgeon’s specific instructions.
• Clean the rooms between patients.
• Maintain medical supplies, supply closet organization, and ordering to include restock and inventory counts.
• Document procedures, including the sterile prep and the amounts of medications injected.
• Prepare equipment and paperwork for treatment, ensuring that everything is ready for the procedure.
• Take high-quality before and after photos strictly according to photo protocol.
• Maintain accurate and detailed records of patient care, surgical procedures, and follow-up treatments.
• Scribe during exams and procedures, ensuring that all relevant information is documented accurately and in a timely manner.
• Learn about all products and services offered within the practice.
• Train in MA-delivered treatments, such as the Ballancer Pro, Red Light Therapy, and assisting with IV Therapy.

Qualifications:

• California Medical Assistant Certification required.
• 1+ years of Medical Assisting experience, preferably within a surgical, dermatology, or medical aesthetics practice. Previous experience in a plastic surgery setting is highly desirable.
• Demonstrated excellence in customer service, with a strong focus on patient satisfaction and care.
• Exceptional communication and phone skills with strong follow-through.
• Experience in conducting consultations, cross-promoting services, and retail products, with the ability to close sales effectively.
• Proficient in using EHR software for healthcare systems, such as Nextech.
• Be proficient in computer skills including Microsoft 365, Outlook, and multi-line phone systems.
• Ability to learn and become highly proficient with additional practice software systems as required.
• Live within a commutable distance to the practice (approx. 30 miles or 45 minutes).
• Bilingual with fluency in Spanish is highly desirable.

Compensation:

Starting Salary at $26.00 per hour.

Benefits: 

• Health & Dental Benefits – Comprehensive coverage to prioritize your well-being.
• 401(k) Matching – Plan for the future with our generous 401(k) matching program.
• Aesthetic Industry Perks – Enjoy free and discounted services and products.
• Great Culture & People-First Organization – Join a fun, drama-free environment that rewards collaboration and values those who help foster a positive workplace.