Retail Tag & Title Administrator

United States·King of Prussiamid

Other

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Quick Summary

Key Responsibilities

Base Salary: The starting base compensation for this position is $19.15 to $24.50/hourly. Actual pay will be adjusted based on experience, geographic location,

Technical Tools

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Base Salary: The starting base compensation for this position is $19.15 to $24.50/hourly. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law
Full Benefits Package: Medical, dental, vision, retirement plans, and more
401K plan: With company match up to 7%
Paid Time Off: 3+ weeks accrued in your first year and holiday time off
Work Schedule: Monday-Friday 8AM-4PM; no weekends required
Invest in your future: Professional development programs and tuition reimbursement

Maintain knowledge of state contractual and audit requirements to uphold compliance. Serve as a business line expert to advise and guide associates in completing state specific transactions, processing procedures and regulations.

Maintain the proficiency to process all types of Tag & Title transactions within assigned state.

Research information with state representatives in order to problem solve difficult transactions or reconciliation issues and obtains information on processing transaction anomalies.

Maintain quality client relationships by serving as a point of contact for assigned commercial accounts. Process commercial account transactions within contract guidelines, reviews documents, invoice preparation and timely output disbursement. Manage record keeping and maintain complete and accurate copies of transactions. Provide phone support to client’s staff. Communicate processing issues to Manager.

Responsible for Accounting functions for retail store locations within assigned state; inputting ad-hoc check requests, balancing work to state cash drawer and requesting EFT, reconciling P-card transactions and reconciling commercial account transactions.

Protect customers’ confidentiality and privacy in accordance with AAA Club Alliance and state specific regulatory requirements. Stay current on state laws relating to Motor Vehicle Code governing license, title and registration. Legitimately access state and vendor computer systems and accurately enter information and process applications.

Monitor retail stores’ compliance for completion of monthly verification of state issued inventory. May monitor and order state inventory for retail stores.

Review, track and monitor retail stores’ completed applications for accuracy to maintain less than 2% error rate.

In absence of the Program Administrator, messenger work for retail store clients to state specific Motor Vehicle Office for processing, then review, record and disburse output. Timely and accurate submission of all title work to state agency within state mandated time frame.

Professionally and accurately respond to client internet inquiries.

Assist with incoming and outbound calls from prospective client. Provide administrative support for Tag & Title Business Manager.

Other duties as assigned.

Requirements

~1 min read

High school diploma or equivalent; Associate degree preferred.

2-4 years in an administrative or customer service role, and 3 years of related state specific department of motor vehicle business-like experience preferred.

Must maintain a satisfactory criminal history and meet all state specific legal requirements for this job.

Maintain state specific certifications and successfully complete exams within state specified time frame.

Notary Public designation preferred or the ability to obtain a Notary Public designation.

Ability to work autonomously in a multifaceted team environment while being detail oriented and organized with ability to prioritize tasks.

Ability to learn, retain and communicate State specific Vehicle Code Regulations pertaining to Vehicle and/or Driver License applications required to complete client transactions.

Ability to complete all departmental training and workshops.

Excellent customer service and communication skills to enable accurate completion of assignments, proper handling of complex transactions and constructive interaction with others.

Proficient in the use of Microsoft Office, Word, Excel, Internet and competent keyboarding skills to accurately and efficiently complete daily work assignments.

Customer Service

Location & Eligibility

Where is the job

King of Prussia, United States

On-site at the office

Who can apply

About this job

Pay per year: ≈ $39,832–$50,960 a year; 33% below the $67,600 median for Other jobs on Jobera (122,652 salaries).
Who can apply: United States
Posted: 3 days ago
Employer: has 619 open jobs on Jobera in 4 countries.