Director of Affordable Housing Operations, Multifamily

Job Title

Job Description

ESSENTIAL JOB DUTIES:

• Provide oversight and ownership for Cushman & Wakefield’s portfolio of affordable housing communities, ensuring operational and compliance excellence.
• Partner with property management leadership to develop and execute compliance playbooks.
• Identify compliance challenges and areas of opportunity to improve existing workflows.
• Consistently monitor and ensure compliance with various federal, state, and local affordable programs.

• Design and deliver compliance reporting for executive leadership and operators that measures compliance KPIs and performance metrics, enabling proactive management of service delivery commitments across our assets. 
• Evaluate, structure, and ensure appropriate compliance billings.

• Promote consistent compliance practices across all communities and ensure teams remain informed of regulatory changes.

• Provide coaching, performance feedback, and career development opportunities with the appointed team to build a high-performing organization.
• Foster a culture of accountability, collaboration, inclusion, and client-focused service.
• Lead the existing compliance team to support audits, inspections, agency reviews, reporting requirements, and ad hoc requests from operating partners or clients.

• Develop and maintain strong relationships with clients, asset managers, investors, and internal business partners.
• Participate in client meetings, property reviews, and strategic planning sessions.
• Provide timely and structured communication regarding compliance performance, risks, and opportunities.
• Support business development and client retention efforts as needed.

• Strong knowledge of affordable housing regulations and compliance requirements.
• Proven financial and operational management skills.
• Ability to lead, coach, and develop high-performing teams.
• Strong analytical and problem-solving abilities.
• Excellent communication and relationship management skills.
• Ability to manage multiple priorities in a fast-paced environment.

IMPORTANT EDUCATION

• Bachelor’s degree in business, Real Estate, Finance, Public Administration, or a related field preferred.

IMPORTANT EXPERIENCE

• 7-10 years of multifamily and affordable compliance experience with a clear track record of increasing responsibility
• Demonstrated expertise with affordable housing programs, including, but not limited to, HUD, LIHTC, and other federal, state, and local housing programs.

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Regularly required to travel outside between properties in varying weather conditions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may need to stand and walk for extended or continuous periods of time. They must be able to ascend and descend staircases, ladders, and/or step stools and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to remain in a stationary position (sit or stand) for 85% of the time; regularly operate office machinery.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

COMPANY BENEFITS

• 120 Hours Paid Time Off annually; prorated upon hire
• 40 Hours Sick Time annually; prorated upon hire
• 2 Volunteer Days annually to give back to causes important to you and your community
• 12+ Company Holidays annually
• Paid Parental Leave to support you and your family
• Medical, Dental, Vision & Life Insurance, along with supplementary benefit options, including pet insurance, pre-tax spending accounts, and early access to pay, to support your health and wellbeing
• Company Discounts Program offering savings with many major retailers and service providers
• Personal & Professional Development Resources, including access to LinkedIn Learning, for continued learning and growth
• Employee Assistance Program & Counseling Services offering confidential guidance and resources when you need them

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.