Onboarding Coordinator

The Onboarding Coordinator is the first impression of our ExactCare service for our prospective patients by scheduling, tracking, and monitoring the assessment schedules for our Onboarding Specialists. These initial scheduling calls will be essential to the overall success of our team as they will be the initial consultation with the prospective patient. The Onboarding Coordinator will be educating patient referrals on who we are, what we do, and how we make their lives better.

• →Call on prospective patients daily and schedule them for assessments with our Onboarding Specialists.
• →Handle inbound calls from both patients and referral sources.
• →Accountable for daily and weekly goals for assessments scheduled.
• →Communicate effectively with patients.
• →Work independently and also as a key member of the entire team.
• →Maintaining constant contact with referral sources, Onboarding Specialists, and other internal associates.
• →Place scheduled assessments on the Onboarding Specialist calendar.
• →Document all calls, tasks and appointments in Salesforce.
• →Create positive first impression of AnewHealth/ExactCare and the unique services we provide.
• →Monitor and track daily assessments, assemble marketing materials, and conduct quality assurance calls.
• →Participate in daily team huddles, attend training sessions and other ad-hoc meetings as needed.
• →Embody AnewHealth’s Core Values in all communications and interactions.
• →Other duties as assigned.

The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job.  Not all of the duties may be assigned to a position.

• Associate’s degree in a related field, or equivalent experience to justify an exception.

• Previous sales, marketing, or customer service experience.
• Preferred: Previous outbound/inbound call center or scheduling experience, including cold calling.

• Knowledge of sales processes, healthcare products and industry, preferred.
• Energetic yet compassionate phone skills required.
• Great problem-solving ability.
• Highly motivational and possesses persuasion skills.
• Ability to stay extremely organized.
• Capable of prioritizing and multi-tasking.
• Self-starter with little to no supervision needed.
• Excellent communication skills; oral, written, facilitation and presentation.
• Proficient in MS Office Suite, Salesforce or similar software.
• Passion to help people and enrich their lives.