Markets Support Specialist

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

• →Act as the primary Shared Services point of contact for the US Prime business for setup-related requirements, queries and operational issues.
• →Take end-to-end ownership of margin and Prime setup queries, driving issues through to effective and timely resolution.
• →Provide subject-matter expertise on Prime setups, processes and operational requirements.
• →Proactively manage complex operational issues and escalations, ensuring appropriate stakeholders are engaged and business requirements are supported.
• →Partner closely with Margin, Client Services, Account Management, regional Risk teams and other key stakeholders to coordinate requirements and resolve cross-functional dependencies.
• →Represent Shared Services in discussions relating to Prime setups, process changes, business requirements and strategic initiatives, providing operational expertise and challenge where appropriate.
• →Maintain a strong understanding of the global Prime Finance operating environment, providing additional support and expertise across regions when required.
• → Maintain up-to-date knowledge of key Prime Finance processes, initiatives, developments and operational risks.
• →Actively engage in technology changes and enhancements impacting Prime Finance, ensuring operational impacts are understood and relevant information is communicated across the global team.
• → Identify opportunities to improve processes, controls, technology and ways of working, driving greater operational effectiveness and service delivery.
• →Build strong relationships across the organization and act as a trusted operational partner to Prime Finance and supporting functions.

• 3 years experience in of Operational Risk, Prime Financing considerations within the operational environment.
• Strong subject-matter knowledge of Prime Finance and margin setup processes.
• Strong professional presence, with the confidence and credibility to lead discussions, challenge constructively and represent Shared Services with senior stakeholders.
• Excellent written and verbal communication skills, with the ability to present complex operational matters clearly and effectively.
• Strong stakeholder and relationship management skills, with the ability to engage, influence and collaborate across different functions and organisational levels.
• Demonstrated ability to operate effectively under pressure, manage competing priorities and take ownership of issues through to resolution.
• Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing operational risks and challenges.
• Have the ability and understanding to work effectively across regional and global teams.

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world