Clinical Specialist, Peripheral Nervous System (PNS) - Springfield, MO

The PNS Clinical Specialist assists the Sales team by providing technical, clinical and educational/training support. Responsibilities include but are not limited to; new patient/customer product demonstration/training, patient follow up, and support; assisting sales reps and sales leaders with sales lead generation and follow up and partnering with sales team in maintaining and enhancing a strong client relationship. This position reports to a District Manager while taking day-to-day instruction from sales representatives.

• →Serves as the primary resource for clinical support in the areas of patient selection, basic troubleshooting, device utilization, and patient follow-up for company products
• →Attends patient device implants and performs patient follow-up to assure success of implantation experience
• →Provides external staff education on bandage changes and other product related specifications
• →Provides timely product follow-up and support to patients and physicians and other staff as needed
• →Responds to customer needs and product complaints by developing creative and feasible solutions or collaborating with SPR team members
• →Supports sales representatives by meeting with existing and potential clients to identify their clinical needs, goals and constraints related to patient care and to discuss and demonstrate how company products can help them achieve their goals
• →Ensures facilities have clinical literature and other marketing collateral
• →Provides support for industry conferences/exhibits/labs as directed
• →Maintains a working knowledge of SPR products, competitive devices, and new or competitive techniques used in neuromodulation
• →Maintains open, effective communication with all personnel, customers, and other Medtronic employees
• →Demonstrates an ability to establish relationships with all pertinent account players, including patients, physicians, nurses, administrators, and the sales representatives and other internal team members supporting these accounts
• →May collaborate with internal partners to formally educate and train physicians and hospital/clinic personnel on technical matters relating to SPR products through conducting and coordinating in-person and remote training to include:
  • →One-on-one in-services
  • →Staff in-service educational programs
  • →Seminars and/or workshops for healthcare facilities
• →Manages administrative tasks to include timely patient documentation and data collection in Salesforce
• →Remains current in all third-party accreditation requirements to ensure full access to each account
• →Complies with all aspects of the Corporate Compliance Program
• →Provides positive and constructive peer-to-peer-guidance
• →May be expected to occasionally assist with cases outside of assigned geographic territories
• →May be required to work outside of normal business hours

• Bachelor's degree and a minimum of 2 years of relevant experience or advanced degree with 0 years of experience
• Must have a valid driver’s license, good driving record and active vehicle insurance policy

• Prior experience in an Operating Room
• 2+ years patient experience in clinical environment
• Experience working with pain patients
• Neuromodulation experience

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

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Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. 

Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. 

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If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com. 

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The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

Regular employees are those who are not temporary, such as interns.  Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

Further details are available at the link below:

Medtronic benefits and compensation plans

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.