Front Desk Associate/Site Manager - Full-Time

Spectrum Association Management has started a new division focused on condominiums, Kiwi Condo Management. KIWI Condos is seeking an experienced and proactive candidate to join our team. We are a dynamic and exciting team of great people with a mission to continuously provide excellent service to the communities we work with. In business since 2001, we manage hundreds of homeowners’ associations in Texas and Arizona. Our highly engaged culture drives who we are. We have been honored with the Best Places to Work award for 17 years running, showing we truly value our employees first! Our team enjoys an empowering work schedule, full benefits offering, generous PTO, a voice to make change, and opportunities to create good in your community.

Our vibrant culture is everything to us. We are only looking for professionals interested in joining and being part of a work family. The person next to you is incredibly important in how you measure your success. If someone asks for help you always volunteer just like they would do for you. We are all students and teachers on our teams.

Are you detail-oriented, dependable, and passionate about helping people? Do you enjoy working independently, spending time outside the office, and supporting communities? Spectrum AM is seeking a Compliance & Front Desk Associate to combine community compliance inspections with resident support, amenity access management, clubhouse operations, and administrative services. This role offers a mix of fieldwork and on-site responsibilities while helping ensure our communities are well-maintained and residents receive responsive, professional service.

The Compliance & Front Desk Associate conducts regular inspections of the homeowner associations Spectrum AM manages, documents noncompliance, and assists homeowners with resolving compliance concerns. The role also supports daily clubhouse operations, manages amenity and gate access, responds to resident inquiries, and maintains accurate administrative and financial records.

Work includes driving through communities, walking designated property areas as needed, and performing on-site customer service and administrative duties.

• Drive through assigned communities regularly to inspect homes and identify potential violations of association governing documents.

• Accurately document inspection findings and enter compliance information into company systems using an iPad or other approved devices.

• Read and understand each association’s governing documents, policies, and procedures to support consistent inspections and homeowner communication.

• Work with homeowners to address compliance questions and support resolution of identified issues.

• De-escalate difficult interactions and respond calmly and professionally to frustrated homeowners.

• Walk portions of community properties when required to complete inspections.

• Recommend process improvements and identify opportunities to improve service.

• Assist residents and vendors in person, by telephone, and by email.

• Answer calls and emails and respond to voicemails in accordance with the same-day response policy.

• Research inquiries by reviewing prior correspondence, relevant records, governing documents, and other available information.

• Provide clear, accurate responses and confirm that residents understand the information or next steps.

• Address concerns and complaints or direct residents to the appropriate contact, such as Spectrum AM, law enforcement, utility providers, or county offices.

• Develop working knowledge of association and Spectrum AM policies, procedures, and departments to assist residents efficiently and minimize unnecessary escalation.

• Document homeowner correspondence, actions taken, and resolutions in company systems.

• Maintain positive customer relationships and a calm demeanor during challenging interactions and peak service periods.

• Program and print amenity cards for new residents.

• Troubleshoot and resolve issues with amenity cards and card readers.

• Monitor inventory and order supplies as needed, including amenity cards, printer ink, and gate remotes.

• Clean and maintain the amenity card printer and schedule service when necessary.

• Open and secure the clubhouse each day, including activating and deactivating the alarm system upon entry and exit.

• Support residents and vendors with clubhouse-related questions and concerns.

• Handle daily clubhouse mail, including invoices, returned mail, and payments.

• Accept, record, and appropriately allocate payments for annual assessments, replacement amenity cards, rental fees, and deposits.

• Submit invoices and process check requests for vendor payments.

• Enter receipts for credit card purchases.

• Maintain a log of ongoing projects, requests, concerns, and issues, and follow up with the appropriate parties through completion.

• Maintain accurate records and communicate clearly, professionally, and consistently.

• Demonstrate integrity, honesty, and a service-focused approach that reflects Spectrum AM’s culture

This position combines community driving and inspections with clubhouse, resident service, and administrative responsibilities. The balance of duties will depend on community needs and assigned schedules.

Community inspections are generally completed in a company vehicle. A personal vehicle may be required due to scheduling conflicts or during periods when the company vehicle is unavailable for repairs or maintenance. Mileage reimbursement is provided for work-related use of a personal vehicle.

Some properties require walking designated areas to complete inspections.

• Valid driver’s license, current auto insurance, and a safe driving record.

• Access to a personal vehicle for work-related driving when a company vehicle is unavailable.

• Computer proficiency, including familiarity with Microsoft Word and Excel.

• Ability to enter and maintain information in databases and use an iPad.

• Strong customer service and conflict-resolution skills.

• Clear, professional written and verbal communication.

• Strong organizational, time-management, problem-solving, and analytical skills.

• Attention to detail and a commitment to accurate documentation.

• Ability to understand and carry out written and verbal instructions.

• Ability to manage multiple responsibilities and learn in a fast-paced environment.

• Initiative, dependability, and the ability to work independently and collaboratively.

• Ability to remain calm and professional during difficult customer interactions and busy periods.

Prior experience in the homeowner association industry is not required. We value initiative, a willingness to learn, and the ability to provide consistent, dependable service.

This position provides a foundation in homeowner association management, compliance, resident service, and community operations. With Spectrum AM’s training programs and your commitment to learning, the role can support advancement into other positions within the company.

Spectrum Association Management & Kiwi Condo Management are an Equal Opportunity Employer