Manager, People Advocacy

The primary focus of this role is to lead DoorDash’s efforts to maintain optimal work environments that foster positive relationships and two-way communication between employees and leadership. Reporting to the Senior Manager, People Advocacy, the role will help serve as a critical resource to a wide variety of cross-functional teams who support DoorDash’s New Verticals and Customer Service teams.

As the Manager, People Advocacy, you will partner with a team responsible for identifying and addressing issues impacting the employee experience of our customer-facing teammates.  You will also partner closely with business leaders, Employment Legal, HR Business Partners, Employee Relations, and other functions within the People Team to address identified opportunities.

• Design, develop and execute both the strategic and tactical components of DoorDash’s employee advocacy strategy.
• Work with partners across the organization to drive positive employee relations.
• Develop, deploy and leverage communication channels to obtain employee feedback and implement action plans focused on addressing identified opportunities.
• Create and implement training focused on improving overall people leadership skills.
• Monitor Employee Relations trends, local and federal law changes, and rulings that have potential impact to DoorDash. 
• Inform leadership and people teams about the potential impacts on employee experience resulting from new initiatives, policies, and programs.

• →Case and Project Management
• →Research and responses to employee relations matters both virtually and in person.  Assist HR Business Partners and ER Business Partners in resolving concerns.
• →Guidance to leaders to appropriately resolve concerns and mitigate employment risk.
• →Employee Advocacy, Training, Communication
• →Influence business decisions to balance employee and business impact.
• →Train leadership on topics related to creating an optimal working relationship with employees.
• →Assess working conditions, safety, employee experience and leadership effectiveness.
• →Conduct on-site response to engagement and environmental concerns.
• →Deliver site-specific action plans and follow up.
• →Analytics
• →Gather and analyze employee data to identify areas of focus. 
• →Improve the efficiency and effectiveness of our analytics program through the thoughtful use of AI tools such as Claude and ChatGPT.
• →Deliver standard and scheduled updates and reporting to Senior Leadership

• You have at least 7 years of relevant experience, focused in employee relations, human resources, employment law or labor relations
• You have Bachelors and/ or Masters in Human Resources or Labor Relations
• Mastery of employment law basics and performance management best practices
• Demonstrated ability to translate data and predictive analytics into action plans to prevent and mitigate unfavorable employee experience trends
• Excellent interpersonal skills, including a strong emotional intelligence (EQ), exceptional communication skills (both written and oral), and the capacity to establish trust and wield influence across all organizational levels
• Experience diffusing tension and effectively mediating conflict
• Presentation,training design and facilitation experience
• Position will require travel as needed (up to 30%)
• Prior experience supporting a call center / customer service center is a plus

Notice Regarding Use of AI and Automated Tools: To streamline our hiring process, DoorDash utilizes an automated recruitment tool called Metaview.

How it works: Metaview assists our recruiting team by evaluating job related qualifications and characteristics in connection with hiring. The tool is designed and used to support - rather than replace - human decision-making; trained personnel make final decisions with meaningful human review and oversight, and DoorDash does not use Metaview or other AI-enabled tool  in a manner that has the effect of subjecting applicants or employees to discrimination based on any protected characteristic or proxy or for engaging in any protected activity under applicable law.

Data Retention, Privacy & Bias Audit: Data collected during this process is retained in accordance with our Candidate Privacy Policy https://help.doordash.com/en-us/legal/article/ax-privacy-notice and applicable state laws. In compliance with New York City Local Law 144, the independent bias audit summary for Metaview is publicly available for review at https://trust.warden-ai.com/metaview/application-review.