Customer Experience Associate (Seasonal)

As a Customer Experience Associate, your enthusiasm for helping customers will provide a friendly and efficient experience. You’ll help cEmployment of Military Personnel During Off-Duty Hours 1-24. Enlisted personnel may be employed during their off-duty hours provided: a. Compensation is at the rate prescribed for civilian associates. b. They are appointed to part-time or intermittent categories of employment and do not work more than 34 hours per week. 1-25. Recruiting Managers (RMs)/Human Resources Offices (HROs) must obtain written or telephonic consent from the military member’s supervisor prior to employment. 1-26. The employment of active duty officers is prohibited by statutes.ustomers feel welcomed and become a multitasking superstar – starting conversations, making connections, and efficiently serving each customer will be your expertise.
We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.
 So what can you expect as a Customer Experience Associate at the Exchange?

• Greet every customer with eye contact and smile in your authentic way
• Acknowledge every waiting customer as soon as they arrive 
• Accurately and efficiently engaging customers in appropriate conversation
• Help customers by following the proper procedure 

We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!

Job Qualifications

• Able to learn and adapt to current technology needs
• Able to think quickly on the spot to answer customer questions

Additional Qualifications/Requirements:

• Willing to cross-train and work in other areas of the store, as needed
• Must possess a welcoming and helpful attitude toward customers and other team members
• Cash handling experience preferred
• Excellent communication skills
• Basic computer skills
• Retail experience preferred

A Customer Experience associate at the Army & Air Force Exchange

The Army & Air Force Exchange Service, also known as “the Exchange,” is the retailer on US Army and Air Force installations worldwide.  An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen and their families.  In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.

Completion of High School or the equivalent.