Member Service Specialist

• Has a commitment to exquisite service for our members that will lead to our ability to create a reasonable rate of return for our shareholders, a bright future for our dedicated bankers, and a leadership role for our bank in promoting the social, cultural, and economic well-being of our community.
• As a hometown bank, our family members, directors and employees are active volunteers, serving on numerous boards and donating their time and talents to local organizations.

• Opening new accounts and performing maintenance on existing accounts. 
• Interviewing members to obtain information and matching members’ needs to bank products.
• Accurately gathering data, completing written documentation, and inputting information into the bank’s computer system.
• Completing appropriate transaction tickets and taking them to the teller line for processing.
• Promoting TowneBank as well as all related bank products.
• Providing exquisite member service to members in person and on the phone.
• Following the bank’s security guidelines on a daily basis.
• Other duties as assigned, such as ordering supplies, reconciling accounts, and assisting with audits.
• Obeys all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA).

• Has at least 1 year of banking experience (with a single employer) working on the sales and service platform in a branch environment providing in-person exquisite member service.
• Is able to learn and retain new product information and promote benefits to members.
• Has a strong work ethic and is highly motivated to deliver financial services and solutions with only the highest ethical standards.
• Has the ability to interact professionally with members on the phone, in-person and via written and email correspondence.
• Has experience resolving member issues in a positive, professional manner through active listening and through the delivery of exquisite service.
• Can multi-task on a daily basis and can learn new processes effectively.

• An Associates or Bachelor’s degree, or equivalent work experience in a large commercial bank branch.

• Express or exchange ideas by means of the spoken word via email and verbally.
• Exert up to 10 pounds of force occasionally, use your arms and legs, and sit most of the time.
• Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
• Not substantially exposed to adverse environmental conditions.

The good-faith compensation range for this role is expected to be $45,250 to $57,500, based on the role, market, internal equity, and candidate qualifications.