Service Advisor – GMC of Vacaville

GMC of Vacaville is looking for a motivated, customer-focused Service Advisor to join our service team.

This is a great opportunity for someone who understands the service drive, communicates well with customers, and wants to grow with a strong dealership group. We are looking for a Service Advisor who can build trust with customers, write complete repair orders, follow up consistently, and help take the department to the next level.

Compensation may include base pay plus performance-based incentives. Actual compensation will depend on experience, qualifications, department performance, and individual performance.

The ideal candidate is someone who:

Has dealership Service Advisor experience.

Communicates clearly and professionally with customers.

Understands repair orders, MPI, warranty, customer pay, internal work, and service follow-up.

Can explain recommended repairs in a clear and honest way.

Is organized, strong with follow-up, and able to manage multiple repair orders at once.

Works well with technicians, parts, dispatch, and management.

Wants to grow and be part of a winning service team.

Greet service customers and create a professional, positive first impression.

Write accurate repair orders with clear customer concerns, notes, and contact information.

Communicate with customers throughout the repair process and provide timely updates.

Review technician recommendations and present needed repairs and maintenance to customers.

Follow up on declined services, open repair orders, special-order parts, and customer concerns.

Work closely with technicians, parts, dispatch, and management to keep repair orders moving.

Help improve CSI/NPS by providing clear communication, accurate timelines, and excellent customer service.

Maintain proper documentation for warranty, customer pay, internal, and maintenance repairs.

Close repair orders accurately and review completed work with customers.

Support a professional service culture based on communication, teamwork, accountability, and customer care.

Previous dealership Service Advisor experience preferred.

Automotive service experience strongly preferred.

Strong customer service, communication, and follow-up skills.

Ability to explain repairs and maintenance clearly to customers.

Knowledge of repair order flow, MPI, warranty, maintenance menus, and service department operations.

General Motors dealership experience is a plus, but not required.

Ability to work in a fast-paced service environment.

Valid driver’s license and ability to meet company driving standards.

Ability to work in a dealership service environment, including standing, walking, and moving throughout the service drive and shop areas.

Ability to use a computer, phone, and dealership management systems as part of daily work.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

GMC of Vacaville is an Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, marital status, national origin, ancestry, age, disability, medical condition, genetic information, military or veteran status, or any other status protected by applicable federal, state, or local law.

GMC of Vacaville complies with California’s Fair Chance Act and will consider qualified applicants with criminal histories in a manner consistent with applicable law.

Please submit your resume and a brief summary of your dealership service experience.