Product Operations Engineer

• Innovation & Responsiveness: We push beyond legacy models with efficient, tech-led solutions built to scale and evolve.
• Trusted Performance: Security, compliance, and deep experience in delivering to demanding environments guides all we do.
• Mission Focused Expertise: From veteran leadership to cleared engineers, our people understand both the technology and the mission.

• →Last-Mile Delivery & High-Side Support
• →Manage the high-side product request queue, including deployments, configuration changes, data transfers, access requests, and health checks.
• →Execute requests using written runbooks, verify successful completion, and document results before closing each request.
• →Monitor deployed software and provide a daily system status report.
• →Immediately escalate unexpected behavior, system issues, or other concerns requiring attention.
• →Maintain accurate runbooks and update procedures when documented steps do not match the operating environment.
• →Recognize when a request falls outside documented procedures and seek guidance before proceeding.
• →Operational Feedback & Product Improvement
• →Maintain an improvement backlog documenting recurring tasks, inefficient processes, and workarounds.
• →Capture the operational context and potential approaches needed to resolve or automate recurring issues.
• →Collaborate with the product team to prioritize and address improvements.
• →Participate in product standups to understand development priorities and contribute operational insight.
• →Identify environmental constraints early and explain when proposed changes may not work in the deployed environment.
• →Produce clear tickets and reports that help the development team understand and address operational gaps.

• Successful candidates are dependable, detail-oriented, and comfortable taking ownership of operational work. They follow procedures carefully, verify results, and communicate clearly when something is wrong or requires additional guidance.
• They also look for ways to improve how the platform operates. They notice recurring problems, document useful context, and collaborate with the product team to turn those observations into better capabilities and processes.

• Ability to perform hands-on technical work in secure government environments.
• Ability to follow documented procedures, maintain accurate records, and promptly escalate issues.
• Willingness to travel when needed, up to 10%.
• Depending on project requirements, may be required to work within a compressed schedule; overtime should be expected when schedules demand it.
• Willing to travel, if needed.
• Must be able to sit/stand at a desk for long-periods and must be able to lift 20 pounds occasionally.
• Must be able to multi-task and rapidly change priorities with limited notice.

When we review candidates' information, we are looking for the best matches for the position based on the qualifications listed in the job posting. If your skills and experience appear to match an open position, a recruitment services professional or a hiring manager may contact you.

Bridge Defense is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of the company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation and gender identity or expression, national origin or protected veteran status and will not be discriminated against on the basis of disability. If you are a qualified disabled veteran or individual with a disability and need reasonable accommodation to use or access our online system, please contact us at 202-436-9222.