Sr Manager LMR Repair Operations, Lanham

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

The Senior Manager, Product Repair Center is responsible for the strategic and operational oversight of Land Mobile Radio (LMR) repair and service activities in the Lanham, Maryland repair depot; supporting the Federal Government sector of our customer base. This role involves managing an operating budget, managing a Motorola repair facility, directing a diverse team of technical and supporting resources, and ensuring the achievement of critical repair performance indicators (KPIs), and driving the evolution of the Lanham repair facility. The manager serves as a key escalation point for complex customer issues, policy clarification, and capacity planning.

Organizational Scope

Customers Supported: Over 500 customer accounts.

Annual Volume: Approximately 22K repairs annually.

Direct management of ~40 labor staff, including 3 managers and 1 individual contributor; includes Motorola employees and contractors

• →Proven financial ownership of an operating budget, with a track record of meeting cost, productivity, and margin targets
• →Demonstrated success managing complex operations across multiple shifts, sites, or product lines
• →Experience in ERP and repair-tracking systems (SAP, Oracle, Salesforce)
• →Knowledge of ISO Certifications

Target Base Salary Range: $101,100 - $145,000 

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-MM4

#LI-ONSITE 

• Bachelor's degree in engineering, operations management, business, or a related field.
• 5+ years of leadership experience in reverse logistics and repair center operations; including leading managers and supervisors
• Must be a U.S Citizen