Professional Programs Manager

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career. 

The incumbent exercises considerable judgment and must demonstrate tact and discretion. This position interacts directly with students, faculty, staff, and the academic community on issues concerning student experience and sense of belonging, registration, graduation, academic progress, admissions, awards and funding. The incumbent’s work directly affects the reputation of the School and University. Incorrect or inappropriate decisions may jeopardize students academic progress, the quality of student experience, SPPH funding, as well as reflect negatively on the reputation of the SPPH, academic programs or UBC.

Undergraduate degree in a relevant discipline. Minimum of three to four years of related experience, or an equivalent combination of education and experience.

• Master’s degree in Education, Health Sciences, Health Administration, Health Services, or Communication preferred.
• in post-secondary advising or counselling and administration UBC experience preferred.
• Additional work experience preferences include previous work supporting students to succeed in educational programs; previous work in the area of graduate education, familiarity with UBC internal systems e.g., SISC, FSC, eVision, Canvas, Workday and/or project coordination or management. Supervisory experience required.
• Excellent communication skills including fluent oral and written English.
• Ability to effectively manage multiple projects; to prioritize and work effectively under pressure to meet deadlines.
• Ability to initiate improvements to program operations, policies and procedures. Excellent analytical, problem-solving and decision-making skills.
• Ability to exercise confidentiality, diplomacy and good judgment when interpreting policies and making decisions.
• Ability to interact with diverse people e.g., faculty, staff, students and partners etc. in a calm, courteous, and effective manner.
• Ability to work effectively independently and in a team.
• Ability to effectively use educational software platforms and on-line survey tools.
• Proven ability to use Microsoft Word, Excel, and PowerPoint at an intermediate level; as well as a readiness to master institutional software.
• Ability to effectively recruit, train, supervise, and motivate employees.
• Ability to explain, assign, and monitor work of staff as well as provide constructive feedback.
• Flexibility in schedule with some evening hours required.