Business Process Architect

Project Role : Business Process Architect
Project Role Description : Analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs.
Must have skills : ServiceNow IT Operations Management (ITOM)
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Business Process Architect, a typical day involves analyzing existing workflows and designing innovative business processes that align with organizational goals. This role requires creating detailed documentation to support the implementation of new processes and technologies. The professional collaborates closely with various business units to define product requirements and develop use cases that address both process and functional needs. Engaging in user and task analysis is a key part of the day, ensuring that business needs are accurately represented and translated into actionable plans that drive efficiency and effectiveness across the organization.

Required Skills: Strong expertise in ServiceNow ITOM with more than 7+ years of experience, which includes Event Management, Monitoring & Alerting, MID Server Administration, MID Server Troubleshooting, Discovery, Discovery Patterns, CMDB Administration, CMDB Governance, IRE (Identification & Reconciliation Engine), CI Relationship Management, Service Mapping, Monitoring Tool Integrations, Integration Hub, REST/SOAP Integrations, LDAP/Active Directory Integration, SSO, SAML, OAuth, Platform Configuration & Customization, Authentication & Access Troubleshooting, Incident Analysis, Root Cause Analysis, and Performance Optimization.

Responsibilities: Lead the design, implementation, support, and governance of ServiceNow ITOM solutions drive Event Management, Discovery, CMDB, and Service Mapping initiatives troubleshoot complex issues related to MID Servers, Monitoring, Discovery, CMDB, Integrations, and Authentication review solution designs and platform configurations establish technical standards and best practices provide technical leadership and mentoring to development and support teams collaborate with infrastructure, monitoring, and application teams to ensure platform stability and operational excellence.

Preferred Experience: Hands-on experience integrating ServiceNow with enterprise monitoring tools such as Dynatrace, Splunk, AppDynamics, SolarWinds, Datadog, SCOM, New Relic, or similar platforms. Experience working in large-scale enterprise ITOM environments supporting monitoring, discovery, CMDB, and operational support functions.

Good to Have: Exposure to HRSD, SecOps, or GRC modules.

Preferred Certifications: CSA, CIS Discovery, CIS Event Management, CIS Service Mapping, ITIL Foundation.

Additional Information:
- The candidate should have minimum 7.5 years of experience in ServiceNow IT Operations Management (ITOM).
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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