Electronic Resources Management Assistant

Under the supervision of the Electronic Resources Management Librarian, and following established procedures, the Electronic Resources Management Assistant performs a broad range of complex and routine acquisitions and Electronic Resources Management (ERM) processes. The Assistant is responsible for access and maintenance of databases, e-books, and e-journals; troubleshooting and problem resolution; and statistics, data gathering, and analysis for renewals, annual reports, and special projects. The role may hire, train, plan, and direct the work of student employees in a range of routine library tasks.

• →Manage assigned subscription renewals and cancellations, including requesting quotes from vendors, retrieving usage data, getting approval from librarians and administrators as necessary, updating data within library systems, notifying vendors of decisions, and ensuring all invoices for assigned renewals are sent promptly for payment. 

• →Provide direct assistance for e-resource access issues to patrons and library staff through ticketing system (LibAnswers), email, phone, and live video walkthroughs (Zoom/Teams). 

• →Place orders, follow up on outstanding orders, and ensure appropriate access is provided for all new orders and that all invoices are sent for payment. 

• →Create and update records in the integrated library system (FOLIO) to document purchases, subscriptions and open access to resources. 

• →Create and update records in discovery systems (SFX, LibGuides, etc.) to record our holdings and make resources available to users. 

• →Set up new platforms and troubleshoot authentication issues, working with the vendor and our OpenAthens provider as needed. 

• →Navigate through vendor interfaces to find, download, and compile usage statistics from a wide variety of sources. 

• →May hire, train, plan, and direct the work of student employees. 

• →Other duties as assigned. 

• Demonstrate initiative, accuracy, thoroughness, and the ability to work independently and efficiently. 

• Strong interpersonal, verbal, and written communication skills.
• Ability to establish and maintain relationships at all organizational levels.  

• Ability to be flexible and adapt readily to changes in technology and workflow. 

• Ability to use discretion and problem-solving  in everyday tasks with confidence and a mindset open to different possibilities. 

• High school diploma or equivalent from an accredited institution required.

• Bachelor’s degree preferred.

• Ability to learn and work with a variety of systems and software to perform everyday tasks, including vendor systems and library management systems, required. 

• Intermediate knowledge of MS Excel or other spreadsheet software required. 

• Familiarity with library-specific systems, databases, and other academic electronic resources preferred. 

• Office environment. Must be able to work core hours, Monday-Friday, between 9:00 a.m. - 3:00 p.m. Schedule set upon successful hire.
• Hybrid work arrangement of up to 3 days after initial training period.
• Ability to read print and electronic materials with sustained visual focus, including color and depth perception.
• Ability to sit and use a computer for 4 or more hours.
• Ability to perform repetitive wrist, hand, and finger movements.
• Ability to operate standard office equipment and job-related equipment.

• $20.69 – 30.29 per hour

• Resume/CV

• Contact reference List (3)

The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.

The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

All offers of employment are contingent upon a background check that includes a review of conviction history.  A conviction does not automatically preclude University employment.  Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

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