Staff Product Support Specialist (R6459)

United States·SeattleFull Time Employeelead

Customer SupportProduct Support Specialist

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Quick Summary

Overview

Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software,

Technical Tools

Customer SupportProduct Support Specialist

Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube.

Shield AI is seeking a Staff Product Support Specialist to support the design, development, integration, and fielding of a next generation autonomous aircraft system. This role will own assigned logistics planning, supply support, supportability analysis, and lifecycle support products across development, flight test, production, and operational sustainment.

The ideal candidate has solid experience supporting military or defense aviation programs and understands how logistics products, supportability analysis, maintenance planning, and supply chain execution contribute to mission availability and operational readiness. This position requires hands on experience with Maintenance Task Analysis, Logistics Control Numbers, Reliability and Maintainability artifacts, and Supply Support execution. This individual will work independently on defined product support areas and partner closely with senior logistics leaders, engineering, and program teams.

Execute logistics and sustainment planning activities for assigned UAS subsystems and support areas across design, production, deployment, and field support phases.

Develop and maintain integrated logistics support products, including maintenance concept inputs, support equipment requirements, provisioning data, spares recommendations, and sustainment documentation.

Perform Maintenance Task Analysis to define preventive and corrective maintenance tasks, task frequencies, required tools, support equipment, skill levels, labor hours, and maintenance levels.

Build and maintain Logistics Control Number structures for assigned systems to support provisioning, maintenance planning, technical documentation, configuration tracking, and sustainment data management.

Support Reliability and Maintainability activities, including Level of Repair Analysis inputs, FMECA data review, maintainability assessments, corrective action tracking, and operational availability analysis.

Execute supply support activities, including spares analysis, provisioning, parts forecasting, inventory planning, reorder recommendations, repair pipeline tracking, and identification of obsolescence and sustainment risks.

Coordinate with engineering, manufacturing, supply chain, field operations, suppliers, and repair vendors to resolve support issues and ensure timely availability of parts, support equipment, and logistics resources.

Provide logistics inputs to proposals, basis of estimates, and cost estimates. Ensure assigned work complies with applicable defense standards, contract requirements, export control requirements, and company processes.

Requirements

~2 min read

Bachelor's degree in logistics, engineering, supply chain, aviation maintenance, business, or a related field. Equivalent military or defense logistics experience may be considered in lieu of a degree.

6 or more years of experience supporting UAS, fighter, or other military aircraft logistics and sustainment.

Hands on experience performing Maintenance Task Analysis and developing maintenance planning data.

Working knowledge of Logistics Control Number structures and their use in provisioning, maintenance planning, and supportability analysis.

Experience applying Reliability and Maintainability principles, including failure modes, maintainability drivers, availability metrics, field performance data, and Level of Repair Analysis inputs.

Hands on supply support experience, including spares planning, provisioning, inventory management, parts forecasting, and repairable tracking.

Ability to interpret engineering drawings, bills of material, configuration data, maintenance data, and technical documentation.

Strong analytical, communication, and organizational skills, with the ability to work independently and collaborate across engineering, program management, supply chain, manufacturing, quality, and field service teams in a fast paced environment.

Experience with integrated product support elements, including supply support, support equipment, maintenance planning, technical data, manpower and personnel, and facilities.

Experience with provisioning, sparing, or supportability tools such as PowerLOG J, SLICwave, COMPASS, CASA, OPUS10, EAGLE, or similar systems.

Familiarity with MIL STD 1388 legacy logistics concepts, GEIA STD 0007, SAE TA STD 0017, MIL HDBK 502A, or related product support standards.

Experience developing logistics

#LI-JM1

Full-time regular employee offer package:

Pay within range listed + Bonus + Benefits + Equity

Temporary employee offer package:

Pay within range listed above + temporary benefits package (applicable after 60 days of employment)

Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information.

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Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.