Business Analyst - REMOTE

• Design, build, and maintain dashboards within Knock’s reporting platforms (e.g., Tableau) used for management and executive reporting
• Establish repeatable, standardized reporting processes that ensure accuracy, consistency, and reliability across the organization
• Apply independent judgment to determine appropriate metrics, data sources, and presentation methods to support informed decision-making
• Partner with business leaders to translate complex data into actionable insights

• Own data quality standards across systems to ensure reporting accuracy and trust
• Normalize, clean, and structure data tables to support long-term scalability and maintainability
• Define, document, and enforce data definitions, naming conventions, and field mappings across multiple platforms
• Handle sensitive and confidential information, including PII, in compliance with internal security standards and data privacy best practices

• Design and document processes and procedures for data workflows, reporting, and automation
• Make thoughtful changes to existing business-critical processes with minimal disruption to operations
• Maintain and optimize data pipelines to ensure speed, reliability, and accuracy without causing business interruptions
• Independently identify gaps, risks, and inefficiencies in current systems and recommend solutions

• Learn and understand existing workflows and automations across teams
• Evaluate and improve existing automations across sales, marketing, and operations
• Partner with cross-functional stakeholders to understand workflows and design scalable, data-driven solutions
• Take ownership of ongoing maintenance, monitoring, and improvement of automation logic and outputs
• Identify and drive opportunities to improve and simplify current automations

• Strong analytical mindset with the ability to exercise independent judgment and solve complex business problems
• Proficiency in Excel or Google Sheets, including formulas, lookups, and pivot tables
• Working knowledge of SQL (joins, conditional logic); familiarity with Python, JSON structures, and delimited text formats is a plus
• Experience with data visualization tools (nice to have: experience with Tableau, Power BI, or Looker)
• Experience developing, maintaining, and validating data used for management reporting and operational decision-making
• Experience cleaning, organizing, and maintaining data from CRMs or spreadsheets
• Experience collaborating with marketing, sales, or operations teams on reporting or process improvement initiatives
• Strong attention to detail, particularly when cleaning, mapping, and labeling data, and the ability to identify data inconsistencies or errors
• Clear and effective communicator with the ability to simplify complex concepts
• Ability to work independently, prioritize work, and adapt to changing business needs without close supervision
• Agility in adapting to changing processes, new situations, and thinking on one’s feet
• Resourcefulness, decisiveness and accountability for the customer and agent experience
• Demonstrated ability to perform under pressure, meet deadlines, and manage multiple priorities simultaneously
• Outstanding work ethic and commitment to delivering high-quality results
• Passion for Knock’s POPSICLE values and a consistent commitment to doing the right thing
• Education: Bachelor’s degree
• Experience: Minimum of 1 year in an analytical, reporting, or technical support role

We encourage you to apply even if you don’t meet every qualification. If this role excites you, we want to hear from you!

🖥️ Physical Requirements

• Set up and constantly operate a computer
• Communicate and exchange accurate information to others via telephone or internet video applications

The candidate must be able to perform the essential functions of the job, with or without reasonable accommodation.

💵 Compensation and Benefits

Our Compensation Philosophy: As a fully remote (U.S.-based) workforce, our goal is to ensure that all Knockstars are fairly compensated.  Please note that the salary range information that follows is a good faith estimate for this position. The salary range estimate for this position is: $86,500 - $114,000 USD.

This job posting will expire on December 31, 2026.

The actual offer, reflecting the total compensation package & benefits, will be at the company’s sole discretion, and determined by factors including but not limited to years of experience, job level, geographic location, and other relevant business considerations. The company also reserves the right to amend or modify this job description, employee perks, and benefits at any time. Employees eligible for bonus and/or commission will be provided details in the offer letter.

💡 Purpose-Driven Work: Your contributions will improve the homeownership journey for thousands of individuals and families.
🏡 Remote-First Flexibility: Work from anywhere in the U.S. with a flexible, people-first approach.
💙 Innovative Culture: Collaborate with curious, talented colleagues in a supportive, growth-oriented environment. To learn more about the culture at Knock, view our POPSICLE values.
🌎 Commitment to Inclusion: We are dedicated to creating diverse teams and an inclusive, respectful culture where everyone belongs.

🪴 Since our founding in 2015, Knock has and continues to offer a 100% remote work culture
🏥 Top tier medical, dental, & vision benefits for full time employees starting on the first day of employment
🧘 Flexible Paid Time Off for full time employees
👶 Paid parental leave for all full time employees:
    - 12 weeks paid parental leave for the birthing parent
    - 6 weeks paid parental leave for the non-birthing parent
🎓 One thousand annually for professional development
🛡️ Life, AD&D and Disability insurance for full time employees
💰 401K (noncontributory by Knock) for all employees
💪 $75 monthly allowance for health & wellness
🏢 Up to $400 monthly for a co-working space for eligible employees
📶 $100 monthly allowance for home internet, mobile phone or other communication devices
🤝 $2,500 referral bonus for eligible employees

Knock provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, national origin, ancestry, age, physical or medical disability, medical condition, marital status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable US federal, state, or local laws.

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

We are proud to be a remote, distributed company with employees across 17 states and counting. This is an amazing opportunity to be an integral part of building a multi-billion dollar consumer brand in an industry that is long overdue for a new way of doing things. You will be working with a passionate team that is disrupting the status quo.

Knock, and its subsidiaries, are committed to creating a diverse, inclusive, and equitable environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, national origin, ancestry, age, physical or medical disability, medical condition, marital status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable US federal, state, or local laws.

Please no recruitment firm or agency inquiries — you will not receive a reply from us.

PDF is our preferred format for resumes and any other attachments. Thank you!