10h ago

New

$19.80 - $29.70/hr

Patient Service Representative (PSR) - Clinic Imaging Services

United States·Wauwatosamid

Patient Access RepresentativeHealthcare Non-Clinical

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Quick Summary

Key Responsibilities

As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless,

Requirements Summary

This position may require travel, therefore, will be exposed to weather and road conditions. Operates all equipment necessary to perform the job.

Technical Tools

Patient Access RepresentativeHealthcare Non-Clinical

Department:

05520 AAH Mayfair South - Imaging Services

Status:

Part time

Benefits Eligible:

Yes

Hours Per Week:

Schedule Details/Additional Information:

Week#1- Thursday & Friday - 8:00am - 4:30pm

Week#2- Monday - 9:00am - 5:30pm; Tuesday & Wednesday - 8:00am - 4:30pm

$19.80 - $29.70

Looking for a part-time role with a great Imaging PSR team? This is the role for you!

To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records.

High school diploma or equivalent.
One to two years related customer service experience
Experience handling difficult caller/customers/patients.

Responsibilities

~1 min read

As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:

→Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
→Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
→Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Demonstrate the Advocate Health purpose, values and behaviors.

Ability to work in a high profile and high stress area, working independently to set and meet deadlines, multitask and prioritize work. Must be able to manage high-volume workloads with many interruptions in a fast-paced environment without direct supervision. May be cross-trained across various specialties and provide staffing support as needed.

Strong attention to detail and accuracy.

Excellent customer service skills in a variety of situations. Must have excellent service recovery skills.

Demonstrated independent thinking and problem-solving skills, ability to exercise judgment to triage issues and concerns.

Excellent communication (written & verbal), customer service and interpersonal skills, ability to effectively communicate with a variety of patients, visitors, staff and physicians in a pleasant professional demeanor.

Educate patients on the insurance coverage aspect of their care including managing the discussion for services that will not or may not be paid by their health plan.

Interact with physicians and their staff to resolve issues related to the patient care.

Collect and manage payments including cash payments, if applicable, and follow security related to cash handling.

Strong understanding and comfort level with computer systems and proficient typing skills. Demonstrated technical proficiency including experience with electronic email, Microsoft Office, internet browser and phone technology.

Ability to handle sensitive and confidential information according to internal policies.

Excellent organizational skills.

Demonstrated ability to effectively act as a resource to other teammates.

Requirements

~1 min read

This position may require travel, therefore, will be exposed to weather and road conditions.

Operates all equipment necessary to perform the job.

Exposed to a normal office environment with significant patient and public contact. May be exposed to ill or contagious patients.

Must be able to transition from sitting to standing frequently. Must be able to stand and sit for extended periods of time and be physically mobile throughout the workday.

Frequently lifts to 10 lbs. and occasionally lifts 20 lbs. or more. This occurs when moving equipment and supplies and when transporting patients and/or charts.

Must be able to push/pull up to 50 lbs. with assistance.

Sensory requirements include vision, hearing and touch. Must also be able to speak clearly.

Must be able to use hands with fine motor skills for keyboard data entry.

DISCLAIMER

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

What We Offer

~1 min read

✓Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

✓Premium pay such as shift, on call, and more based on a teammate's job

✓Incentive pay for select positions

✓Opportunity for annual increases based on performance

✓Paid Time Off programs

✓Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

✓Flexible Spending Accounts for eligible health care and dependent care expenses

✓Family benefits such as adoption assistance and paid parental leave

✓Defined contribution retirement plans with employer match and other financial wellness programs

✓Educational Assistance Program

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Location & Eligibility

Where is the job

Wauwatosa, United States

On-site at the office

Who can apply

About this job

Pay per year: ≈ $41,184–$61,776 a year; 9% above the $47,117 median for Patient Access Representative jobs on Jobera (524 salaries).
Who can apply: United States
Posted: Today
Employer: has 9,642 open jobs on Jobera in 2 countries.