11d ago

ETIC, Service Desk - Associate

Cairo - Eticmid

Other

1 views0 saves0 applied

Quick Summary

Key Responsibilities

Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Optional SkillsAccepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking,

Technical Tools

Other

Advisory

Technology

Advisory - Other

Manager

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.

As a managed service delivery generalist at PwC, you will execute outsourced processes, such as client and customer interaction; data review, enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries.

About the Role

~1 min read

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Process Outsourcing, Claims Performance Management, Coaching and Feedback, Communication, Complaint Management, Compliance Auditing, Compliance Review, Contract Review, Corrective Actions, Creativity, Customer Data Management (CDM), Customer Due Diligence, Customer Handling, Data Entry, Data Quality, Data Quality Assessment, Delivery Excellence, Embracing Change, Emotional Regulation, Empathy, Inclusion {+ 25 more}