Customer Service Representative

Global FMCG | Excellent career development opportunities | Gain knowledge across the Pacific market | Hybrid working

We are Pernod Ricard, a leading company in the global spirits industry with over 19,000 employees globally. We hold one of the most prestigious and comprehensive brand portfolios in the industry with premium brands including: Absolut vodka, The Glenlivet Scotch whisky, Jameson Irish whiskey, Martell cognac, Havana Club rum, Beefeater, Malfy and Monkey 47 gins, Malibu liqueur and Mumm and Perrier-Jouët champagnes.

The opportunity

As a Customer Service Representative, you will play a crucial role in delivering exceptional service to our customers across Pernod Ricard Australia and New Zealand. You will be responsible for nurturing relationships and managing expectations with both customers and internal stakeholders. Our Customer Service team is a vital component of the Pernod Ricard Pacific Integrated Operations division.

This role will report to the Pacific Customer Service Manager. This is a great opportunity to join a global company, not only with a portfolio of iconic brands, but with a leadership team who drive the agenda on career development, empowering you to reach your full potential.

Tasks & Responsibilities

• Ensure timely and accurate processing of customer orders to meet delivery deadlines and customer expectations.
• Provide clear and concise communication to customers regarding order status, product availability, and any issues that may arise.
• Address customer queries, concerns, and complaints in a professional and timely manner to ensure customer satisfaction and loyalty.
• Have a deep understanding of the FMCG products being offered to effectively assist customers with product inquiries, recommendations, and troubleshooting.
• Build and maintain strong relationships with customers

What you will bring to the role

• Demonstrated customer service experience with strong communication skills.
• Proven ability to multitask and take initiative in high-pressure situations
• Naturally inclined to be the go-to person with a positive and proactive mindset
• High level of empathy and patience in handling diverse customer queries
• Skilled at building and nurturing relationships both internally and externally
• Experience in supply chain or exports desirable
• JDE experience an advantage