Readiness & Adoption Lead

Are you passionate about helping teams adopt new publishing platforms successfully?

Would you like to coordinate operational readiness and turn complex technical change into clear, practical guidance? 

About our Team

As part of our team, you will manage the operational process for your own portfolio of academic journals whilst collaborating with a large team of other Journal Managers. You will be a member of a collaborative and inclusive team that encourages autonomy and personal development, whilst working together to achieve our department objectives and key results. You will contribute to a supportive team culture by sharing knowledge, ideas, and best practice. We operate a hybrid working policy. We are office-based and request attendance in our centrally located office in Exeter one day per week. The office is open and available most days for staff who prefer to come in.

About the Role

You will support successful publishing platform rollouts by coordinating operational readiness, deployment and adoption activities across Operations teams. You will help teams prepare for change, identify and address readiness gaps and risks, and support a smooth transition into BAU while capturing insights that improve future rollouts.

Responsibilities

• Define and assess readiness across people, processes, systems, data and dependencies.

• Coordinate readiness inputs, go/no-go decisions, deployment plans and pre-go-live checks.

• Identify gaps, risks and blockers and drive corrective actions before deployment.

• Assess what is changing, who is impacted and how ways of working will be affected.

• Coordinate communications, training and enablement to support adoption.

• Monitor adoption during rollout and early BAU, identifying confusion, workarounds and risks.

• Maintain alignment across Operations, Support and suppliers throughout deployment and stabilisation.

• Support transition through hypercare and aftercare into BAU and feed lessons learned into future readiness criteria and rollout planning.

Requirements

• Experience delivering platform deployments and operational readiness in complex environments.

• Strong understanding of systems, workflows and downstream operational impacts.

• Experience applying structured change management and adoption approaches.

• Ability to translate technical change into clear operational guidance.

• Strong stakeholder management and executive communication skills.

• Analytical, solution-focused and confident managing ambiguity, risk and escalations.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

Please read our Candidate Privacy Policy.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights.