Customer Service and Merchant Support Specialist

Thailand·Bangkokmid

Customer SupportCustomer Service Representative

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Quick Summary

Key Responsibilities

This position responsible for supporting end-to-end merchant operations, ensuring compliance with regulatory

Technical Tools

Customer SupportCustomer Service Representative

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Responsibilities

~1 min read

This position responsible for supporting end-to-end merchant operations, ensuring compliance with regulatory requirements, and delivering high-quality support to merchants and customers. The role serves as a key operational liaison across Business Development, Risk, Compliance, Product, Engineering, and Operations teams to support merchant onboarding, payment operations, fraud management, complaint handling, and ongoing merchant support.

This position plays an important role in ensuring compliance with Bank of Thailand (BOT) regulatory expectations, including merchant due diligence (KYM/KYC), customer and merchant support, fraud prevention activities, Central Fraud Registry (CFR) obligations, and operational governance. The role also contributes to process improvement initiatives, operational efficiency, and the continuous enhancement of merchant experience and service quality.