Technical Support Engineer

China·Chengdumid

Technical Support EngineerCustomer

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Quick Summary

Key Responsibilities

Technical Support Engineer responsible for monitoring production systems, performing technical investigations, resolving complex issues, and supporting partner integration activities.

Requirements Summary

Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field. At least 2+ years of experience in Technical Support, Application Support,

Technical Tools

Technical Support EngineerCustomer

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Responsibilities

~1 min read

Technical Support Engineer responsible for monitoring production systems, performing technical investigations, resolving complex issues, and supporting partner integration activities. The role leverages analytical problem-solving skills, technical expertise, and AI-assisted tools to deliver effective technical support, maintain service reliability, and improve operational efficiency.

Job Description

Key Responsibilities:

→Monitor and handle alerts on Slack, AWS dashboards, and monitoring tools to ensure system health and performance.
→Provide technical support and troubleshoot application, API, and integration-related issues for internal teams and external partners.
→Support partner integration activities by providing technical troubleshooting and issue investigation for application, API, and integration-related matters.
→Perform daily technical support activities, including issue investigation, log analysis, system validation, and service monitoring.
→Utilize analytical and problem-solving skills to diagnose and resolve technical issues.
→Perform log analysis, database verification, and API validation to assist in troubleshooting and issue resolution.
→Contribute to the expansion and updating of the technical support knowledge base, troubleshooting guides, and operational documentation.
→Address and resolve application issues in a timely manner based on severity and priority.
→Manage service disruptions and communicate effectively with internal teams and external partners.
→Escalate unresolved issues to the relevant teams and provide necessary investigation findings to facilitate resolution.
→Provide support to external partners as needed.