Senior Business Analyst

The Senior Business Analyst supports the Director of Business Analysis and plays a key role in implementing agentic and AI-enabled capabilities across Global Operations. The successful candidate brings strong expertise in business analysis, process redesign, digital transformation, and change enablement, helping teams adopt intelligent workflows that improve efficiency, decision quality, and user experience.

• →Minimum of 5 to 7 years of experience in business analysis, process transformation, or digital operations, ideally within large-scale, AI-enabled environments.
• →Demonstrated success leading end-to end process mapping and workflow improvement initiatives.
• →Strong analytical and quantitative skills with the ability to measure and communicate performance improvements.
• →Process mapping and process documentation tools • BusinessOptix (preferred but not mandatory) • Signavio or similar tools are acceptable •

• Proven experience redesigning processes to enable agentic and AI driven automation.
• Ability to reimagine workflows, challenge traditional approaches, and apply AI fluency to connect business needs with intelligent solutions
• Experience working with AI or automation tools such as low-code platforms, RPA, process mining, or similar technologies.
• Experience supporting AI adoption and change management in cross functional or global organizations.
• Awareness of responsible and ethical AI use, including fairness, transparency, and human oversight.
• Demonstrated ability to use AI tools in daily work, craft effective prompts, and treat AI as a collaborative partner in problem-solving and workflow design.
• Generative AI tools such as ChatGPT, Claude, Copilot
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives

• Strong communication and stakeholder management and relationsh ip skills.
• Proven ability to work effectively across technical and business teams and translate complex ideas into clear, actionable insights.
• Curiosity for emerging technology trends and willingness to explore AI capabilities through pilots, prototypes, and new ways of working.
• Demonstrated agile mindset with experience in iterative improvement and rapid learning.

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