Engagement Manager

• Must be able to travel up to 30% of the time. Valid passport required.

• Expert-level consultative skills with the ability to collaborate and to explore options and solve customer problems.

• Expert-level ability to use data quality concepts and tools to effectively resolve client issues, while valuing client needs as high priority.

• Ability to clearly communicate fraud risks and mitigation plans to both technical and non-technical stakeholders, often through detailed reports and presentations.

• Working and demonstrate proficiency in SQL

• Expertise in project governance, client delivery, and managing complex implementation projects.

• Strong organizational and multitasking skills to ensure smooth project execution, tracking KPIs, timelines, and resource allocation.

• Expert-level oral and written communication skills; must be able to communicate technical concepts to both technical and non-technical audiences. Must be articulate within the language requirements

• Expert-level ability to deliver client presentations and performance analysis via the telephone and in-person to high-level clients and senior management

• Create a professional services roadmap to plan and drive client engagement efforts

• Proficient with MS Project (and similar tools)

• Expert-level affinity to try new methods and new approaches to problem-solving while demonstrating an intellectual curiosity and inquisitive nature

• Proven research and product skills shown to be effective in obtaining information, as well as the ability to analyze an organization's competitive position and develop a clear and compelling vision of what the organization needs for success in the future will be

• Ability to collaborate with cross-functional teams, such as Strategic Account Managers, fraud analysts, technical consultants and product teams.

• Education: Bachelor's degree or equivalent experience required.

• Proficiency in Python is a plus!

• 7+ years client-facing/consulting experience preferred

• Working knowledge of SaaS and “big data” (e. g. Hadoop/Impala) solutions a plus!

• PMP or similar certification a plus!

• Experience analyzing, identifying, or mitigating fraud.

• Expert-level relationship building skills and the ability to collaborate and interact effectively with internal and external clients

• Expert-level time management skills and strict adherence to timelines, with the ability to operate within a structured approach and to deliver results

• Possesses the ability to prioritize and handle multiple requests concurrently

• Demonstrates ability to work well under pressure, sense of purpose, drive, motivation, able to be coached, competitiveness, curiosity, accountability and integrity

• Coordinates timely implementation of product enhancements and bug fixes with product management team

• Works with the product team to further develop knowledge on particular solutions to enhance the client's experience with LexisNexis Risk Solutions.

• Active participation in product road map discussions as client representative and advocate

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