Senior Medical Software Engineer - Complaint Handling

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

As a Software Engineer in Post Market Quality (PMQ), you will be at the forefront of ensuring the quality and performance of Roche’s Digital Solutions, handling complaints related to Hospital/Laboratory Information Systems (HIS/LIS), medical data networks, middleware solutions, data communication, apps, and algorithms. 

• You are accountable for handling medical software complaints, safety issues, and product inquiries for software products (on premise, cloud, mobile, apps,...). 
• You independently manage standard cases through their lifecycle, while partnering with senior colleagues to navigate complex or critical safety issues. For cases that cannot be directly resolved, you take ownership of transfering to the development department. 
• You act as a technical expert for case resolution, using your ability to read and understand source code to identify the root cause factor of software malfunctions. You can reference the Roche internal process confidently in discussions to justify decisions. You will consult with senior experts on technical and process-related aspects as needed.
• You will be responsible for the timely communication of essential quality-related information and supporting initiatives to stakeholders in close collaboration with senior colleagues
• You use your automation and data analytics skills to enhance the case handling process and proactively monitor product performance data

• A degree in computer science or an IT related field. 
• 2+ years of work experience in the area of Software engineering or IT support related functions is desired
• Solid IT skills, especially the strong foundational ability to navigate and read source code in multiple languages, with an eagerness to learn complex system dependencies quickly
• Strong communication skills in English (written and spoken) 
• Automation skills and experience with data analytics are a plus
  

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.