Technical Writer Analyst with English (LOA Replacement – Fixed-Term Role)

As a Technical Writer, you will support the Client and internal stakeholders by reviewing, creating and maintaining business and process documentation, as well as supporting the preparation and distribution of mass communications.

You will work closely with operational teams, project analysts and the Client to ensure that documentation remains clear, accurate, consistent and up to date, reflecting ongoing process changes and new business requirements.

Your responsibilities will include:

• Reviewing the current state of process documentation across the Client’s three Help Centers.
• Creating new Desktop Procedures (DTPs) and updating existing documentation in line with established guidelines.
• Planning, developing, writing and editing content within the Client’s web-based Help Center repository.
• Maintaining internal and external Help Centers to ensure consistency, accuracy and usability of published content.
• Working with Project Management analysts, Operations teams and the Client to identify documentation updates resulting from process changes or new use cases.
• Taking ownership of Documentation Update tickets and ensuring requested changes are properly understood and reflected in the documentation.
• Developing a strong understanding of operational processes and requested changes in order to translate them into clear and easy-to-follow instructions.
• Building and maintaining effective working relationships with the Client, including participation in and facilitation of recurring meetings.
• Reviewing mass communication requests to ensure that all requirements are met before distribution.
• Using the Client’s mass communication tool to distribute messages to relevant audiences.

• Very good command of English (min B2), both written and spoken.
• Strong writing and editing skills, with the ability to create clear, structured and easy-to-follow documentation.
• Ability to translate technical or operational processes into simple and understandable process steps.
• Strong attention to detail and focus on accuracy and consistency.
• Good critical thinking and analytical skills.
• Strong communication and interpersonal skills.
• Ability to cooperate effectively with different stakeholders, including Client representatives, Operations teams and Project Management analysts.
• Ability to understand process changes and translate business requests into appropriate documentation updates.

• Basic knowledge of HTML.
• Previous experience in technical writing, process documentation, knowledge management or a similar documentation-focused role.
• Experience working with web-based knowledge repositories or Help Centers.

Visit us at www.accenture.com 

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.