Senior Manager, Amazon and Costco Operations and SCM~ Bellevue, WA

Role and Responsibilities

The Senior Manager of SCM and Operations is a customer focused position that plays a critical role in driving operational excellence, managing customer lead initiatives, and overseeing the performance of a high-performing team. This role is responsible for ensuring seamless coordination between internal teams and external partners to deliver exceptional customer experiences and manage day to day operations. The Senior Manager will act as a key decision-maker, spearheading initiatives to enhance efficiency, reduce costs, and improve scalability across all operational functions.

This role will serve as the primary customer operations support for Amazon and Costco account by managing relationships, addressing escalations, and ensuring that customer expectations are met. This role oversees PO to Delivery management, PO processing, KPI reporting, and lead customer programs. Works closely with various internal team and departments, including directly supporting the sales team.

• Key lead and customer support for Amazon and Costco.
• Program management for customer initiatives

• Manage Purchase Orders (POs) to ensure timely receipt, adjustments, and cancellations as needed.
• Track POs and monitor shipping schedules to ensure on-time delivery and address supply chain disruptions.
• Resolve operational challenges, including appointment pushouts, customer escalations, and out-of-stock situations.
• Collaborate with customers to support logistics programs and optimize processes for efficiency.
• Participate in strategic projects to improve operational workflows and customer satisfaction.

• Bachelor's degree in Supply Chain Management, Operations, Business, or a related field.
• A minimum of 8 years of experience in supply chain management, operations, or a similar role.
• Strong leadership and people management skills with the ability to inspire and motivate a team.
• Strong analytical skills with the ability to manage complex data and processes.
• Excellent communication and interpersonal skills for effective collaboration with internal teams and external customers.
• Detail-oriented with a focus on accuracy and timeliness.
• Ability to work in a fast-paced environment and handle multiple priorities

Skills and Qualifications

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The salary range for this role, for candidates based in Washington is expected to be between $152,500 and $188,000. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.