Samsung Experience Store Lead

Role and Responsibilities

Our Retail Operations team rewrites the rules of traditional retail with immersive, tech-driven experiences—ideal for a proven leader who excels at developing people, driving results, and ensuring operational excellence.

As a Store Lead, you are part of the store’s management team, responsible for leading associates, overseeing operational areas, and driving sales performance. With at least three years of retail leadership experience (and ideally one year in big-box leadership), you will play a critical role in building team capability, delivering a best-in-class customer experience, and ensuring the store is always ready for both customers and executives. In the absence of higher leadership, you are expected to seamlessly assume full operational and sales management responsibilities.

• Sales-First Culture
  Champion a revenue-driven environment by modeling selling behaviors, coaching associates, and driving sales performance to meet and exceed targets.
• Customer Experience Excellence
  Deliver engaging demos, workshops, and events, ensuring every customer interaction reflects Samsung’s premium brand experience.
• Operational Leadership
  Partner with the Store Manager, General Manager, and ASM to execute store priorities, uphold SOP compliance, and maintain operational readiness.
• Team Coaching & Development
  Mentor and coach associates with feedback, training, and recognition programs, fostering accountability and confidence.
• Onboarding & Training
  Lead new-hire orientation and ongoing associate development, ensuring mastery of Galaxy product knowledge and operational standards.
• Floor Leadership
  Manage the sales floor during assigned shifts, driving customer flow, maintaining merchandising standards, and ensuring smooth daily operations.
• Cross-Functional Collaboration
  Coordinate with Store Technology, Repairs, Visual Merchandising, and Corporate Support to resolve issues and deliver flawless execution.
• Acting Store Management
  Assume full operational and sales management responsibilities when the ASM, Store Manager, or General Manager are not present.

• Opening & Closing Procedures
  Oversee daily opening and closing routines and provide coverage during holidays, launches, and peak business periods

• Retail Leader – 3+ years of retail leadership experience, with at least 1 year in big-box or specialty retail.
• People-First Coach – Proven ability to mentor, motivate, and develop associates while fostering a high-performance team culture.
• Operationally Skilled – Experienced in executing SOPs, managing store readiness, and leading day-to-day retail operations.
• Analytical & Action-Oriented – Skilled at using data and performance metrics to guide decisions and improve results.
• Adaptable & Collaborative – Thrives in fast-paced, dynamic environments and partners seamlessly across functions and teams.
• Preferred: Consumer Electronics Savvy – Knowledge of smartphones, wearables, and connected ecosystems, with the ability to translate features into customer benefits.