Lead IT Expert - RDT ERP

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

• End-to-End Service Governance: Oversee the operational delivery life cycle for ERP solution platforms, ensuring service level agreements (SLAs), operational level agreements (OLAs), and key performance indicators (KPIs) are consistently met.
• Service Continuity & Incident Escalation: Act as the major incident escalation point for critical service disruptions; perform root cause analysis (RCA) and drive continuous service improvement (CSI) initiatives.
• Release & Operations Alignment: Align architectural change roadmaps with IT Service Management (ITSM) operational models, change management workflows, and zero-downtime deployment strategies.
• Vendor & Service Provider Management: Drive operational accountability with third-party software vendors, system integrators, and managed service providers to guarantee quality delivery, contract compliance, and value realization.

• Communicate complex architectural and operational concepts clearly to executives, business process owners, and cross-functional delivery teams.
• Negotiate strategic operational trade-offs between architectural purity, project delivery speed, cost, and long-term service stability.
• Ensure full alignment between strategic IT roadmaps, business capabilities, and day-to-day service operations.

• Proven track record designing standards-based solutions in complex, multi-product enterprise environments.
• Mastery of reference architectures, data modeling, integration pathways, and NFR management.
• Strong capability in leading architecture reviews, technology piloting, and technical debt reduction.

• ITIL v4 minimum certifications or equivalent hands-on experience in IT Service Management (ITSM).
• Demonstrated leadership in operational service delivery, incident/problem/change management, and SLA tracking.
• Proven experience managing multi-million Managed Service Provider (MSP) contracts, vendor deliverables, and vendor performance metrics.

• Background in GxP environments, Computer System Validation (CSV), and regulated pharma/life sciences industry, quality and clinical experience (highly beneficial).
• Hands-on exposure to enterprise ERP implementations (SAP BTP, S/4HANA, or core ERP platforms, nice to have SAP Batch Release Hub).

• Exceptional negotiation, conflict resolution, and stakeholder management skills.
• Ability to mentor junior architects, service managers, and cross-functional delivery teams.
• Strong analytical and problem-solving mindset with a focus on business value.

• Salary range 19,075 - 35,425 PLN gross based on the employment contract.
• Annual bonus payment based on your performance.
• Dedicated training budget (training, certifications, conferences, diversified career paths etc.).
• Recharge Fridays (2 Fridays off per quarter available).
• Take time Program (up to 3 months of leave to use for any purpose).
• Vacation subsidy available.
• Flex Location (possibility to perform our work from different places in the world for a certain period of time).
• Take Time for Charity (additional paid leave of maximum 2 weeks to engage in the charity action of your choice).
• Private healthcare (LuxMed packages), group life insurance (UNUM) and Multisport.
• Stock share purchase additions.
• Yearly sales of company laptops and cars and many more!

If you feel this offer suits a friend of yours, feel free to share it. 

Want to know what it’s like to be a part of Roche IT first-hand?  Check out our blog!  
https://careers.roche.com/global/en/we-are-roche

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A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.