Fraud Consultant - Late Shift Part Time | S1 | Fraud Operations | Swansea | 12 Month FTC

Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

You’ll live near our Fraud hub in Swansea, be able to travel to our hub for induction training and be flexible to work in our office 100% of time. Training will be held Monday to Friday 4pm-8pm for the first 12 weeks.

If working remotely is new to you, don’t worry, we’ll give you the support and equipment you need to get set up, including a company laptop. In return we ask that you have a suitable environment to work that allows you to focus on our customers without distraction.    

We’ll need you answering calls when our customers need us, you’ll work 4 hours a day, 5 days per week with a start time between 3pm and 5pm Monday to Sunday. Your shifts may vary week on week, however we’ll ensure you know your shift pattern at least 4 weeks in advance.

As a Fraud Consultant within Transactional Fraud Operations telephone-based team you’ll spend your time helping people when they call the bank with a concern, or we call them because we have identified an issue. You’ll be there to find out exactly what our customers need. You will make a difference in your role by listening, building relationships, and gathering a detailed picture of each unique situation. You will help to protect our customers and our business from financial loss relating to fraud. Then you’ll make sure the right action gets taken. 

We’re shaping the way we work through innovation, collaboration and the use of digital tools to make banking simpler for our customers.

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

• The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Consistently communicate with our customers in the most productive way when they need us.
• Customers want to speak to friendly, helpful people when they call their bank.
• You’ll be able to find out exactly what our customers’ needs are by listening to them and building good relationships, always looking to be better for each customer.
• You’ll be there to give customers clear information and advice. There’s no jargon or unachievable targets. You’ll answer calls, build a rapport, and help make sure that every customer gets the most out of what the bank has to offer.
• You will support customers with all their banking queries and be keen to develop yourself to build capability and confidence enabling you to help customers in different ways.

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.

We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.

• All candidates must have the right to work in the UK to commence employment with Santander.

If this sounds like a role you are interested in, then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through email. You can contact us at resourcing@santander.co.uk