Senior AI Transformation - WM&I

Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organization, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Wealth Management & Insurance is looking for a Senior AI Transformation based out of Madrid.

We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:

• Define and execute AI transformation plans for one or more WM&I domains, ensuring alignment with business priorities, platform strategy and governance expectations.

• Identify, qualify and prioritise AI use cases across the wealth lifecycle, including banker productivity, advisory support, knowledge management, document automation, operational efficiency and control enhancements.

• Translate business pain points into actionable AI solutions, including prompt patterns, Copilot experiences, agent workflows, automation playbooks and adoption journeys.

• Lead discovery workshops with senior stakeholders and frontline teams to map activities, redesign processes and define measurable AI-enabled target ways of working.

• Build business cases, adoption roadmaps and KPI frameworks to evidence efficiency, revenue, risk reduction, user adoption and quality impacts.

• Coordinate delivery with Data & AI, Engineering, Cyber, Risk, Compliance, Legal and vendor teams to ensure solutions are scalable, secure, compliant and reusable across geographies.

• Act as a trusted advisor to WM&I leaders on AI adoption, prompt engineering, change management and responsible AI practices, while developing enablement materials, communities of practice and training approaches that accelerate adoption.

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organization. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Typically 6+ years of experience in business transformation, management consulting, product management, data, technology, operations or innovation within financial services or another regulated environment (Required)

• Proven experience translating business needs into technology-enabled transformation initiatives and managing senior stakeholders across multiple functions (Required)

• Hands-on experience using generative AI tools, copilots, automation platforms, data products or digital productivity solutions in a business context, including defining KPIs, adoption metrics, business cases and impact reporting (Preferred)

• Bachelor's degree or equivalent demonstrated experience in Engineering, Data Science, Computer Science or a related field (Required)

• Postgraduate qualification in Digital Transformation, Artificial Intelligence, Analytics, Strategy or Financial Services (Preferred)

• Fluent English (Required)

• Fluent Spanish and/or additional languages relevant to a global WM&I environment (Preferred)

• Strong understanding of Generative AI, Copilot-style productivity tools, agentic workflows, prompt engineering and AI adoption patterns (Required)

• Ability to map processes, identify automation opportunities, redesign operating models and define business cases, prioritisation criteria and KPI frameworks for AI-enabled transformation (Required)

• Working knowledge of responsible AI, data protection, cyber, third-party and model governance considerations in a regulated environment; experience with Microsoft Copilot, Azure AI, OpenAI-based platforms, Power Platform or workflow automation is preferred (Preferred)

• Excellent senior stakeholder management, executive communication and facilitation skills

• Strong delivery discipline and ability to coordinate multidisciplinary teams across business, technology and control functions from ideation through measurable adoption

• Strategic judgement, autonomy, ownership and ability to structure ambiguity, prioritise competing demands and influence senior decision-makers

If this sounds like a role you are interested in, then please apply.