Senior Product Designer — Digital Banking & Financial Services (Canada)

• Lead product design from discovery through interaction design, prototyping and delivery support.

• Design responsive web and mobile banking journeys, including onboarding, authentication, payments, transfers and account management.

• Translate complex requirements into clear flows, wireframes and accessible interfaces.

• Consider how digital journeys connect with branches, contact centres and virtual banking services.

• Conduct member interviews, usability testing and other research appropriate to the assignment.

• Combine research with analytics, member feedback and support insights to identify friction.

• Facilitate stakeholder workshops to establish priorities and design direction.

• Define success measures and validate proposed improvements.

• Understand vendor capabilities, design systems and implementation constraints.

• Work with architects and developers to assess configuration, platform extensions and custom development.

• Explain trade-offs in terms of member value, accessibility, effort and delivery risk.

• Tailor reusable components and interaction patterns while maintaining consistency.

• Create interactive Figma prototypes to test concepts and communicate design intent.

• Provide clear specifications and collaborate with engineering during implementation.

• Review implemented experiences and help resolve usability issues.

• Contribute to AEQ’s digital banking evaluation methods and reusable design practices.

• Five or more years of UX or product-design experience, including ownership of complex web or mobile experiences.

• Significant financial-services design experience, ideally in digital banking, payments or lending.

• A portfolio showing your contribution from problem definition and research through design and delivery.

• Strong hands-on Figma skills, including components, variants, auto layout and interactive prototyping.

• Experience working within established design systems and technical constraints.

• Strong interaction-design, information-architecture and accessibility skills, including familiarity with WCAG.

• Experience collaborating closely with product managers and engineers.

• The confidence to facilitate stakeholder discussions, explain recommendations and deliver independently.

• Clear written and verbal communication.

• Based in Canada and legally eligible to perform the engagement.

• Credit-union or community-banking experience.

• Platforms such as Lumin Digital, Backbase, Central 1 Forge, VeriPark, Intellect Design or ebankIT, or comparable banking platforms.

• Digital banking migrations, platform consolidation or redesigns.

• Service design, journey mapping and service blueprinting.

• Advanced prototyping and familiarity with platform or API capabilities.

• Improvements to authentication, bill payments, transfers, statements or other everyday banking journeys.

Experience with every listed platform is not required. We value sound design judgment and the ability to learn new platforms.

A degree or diploma in Design, Human–Computer Interaction, Psychology, Computer Science or a related field, or equivalent professional experience.

Scope, deliverables, weekly capacity, duration and fees will be agreed before each engagement begins. Some assignments may require regular collaboration during North American business hours.

Please include your hourly rate expectations in CAD, earliest availability and preferred weekly capacity with your application.

Aequilibrium is a Canadian technology professional services company helping organizations modernize their products and services through strategy, experience design and technology.

Our mission is to enrich people’s lives by crafting remarkable experiences. We help credit unions and financial institutions improve member experiences while navigating complex platforms and transformation programs.

Aequilibrium welcomes applicants with diverse backgrounds and experiences. Please let us know if you require accommodation during the recruitment process.