Assistance Team Lead - Nights

Remotelead

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Quick Summary

Overview

Night Shift Team Leader – 24/7 Assistance Working Model: RemoteSalary: £31,500 – £35,000 + £5,000 night allowance + 5% performance bonusWorking Pattern: 20:00 – 08:00 | 5 on,

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About the Role

~1 min read

Experience in insurance, healthcare, or claims
Knowledge of FCA/FOS regulations
Understanding of insurance and claims practices

What We Offer

~2 min read

✓Competitive salary + £5,000 night shift allowance + 5% performance bonus

✓Fully remote working

✓Structured training and ongoing support to help you succeed

✓Opportunity to gain experience within international private medical insurance

✓A collaborative, professional, and supportive working environment

✓Bupa dental cover to support your oral health

✓Health Shield cash plan (including optical and everyday healthcare)

✓Comprehensive travel insurance for added peace of mind

✓Royal London pension scheme to support your future

✓Death in service benefit for financial protection

✓Paid volunteer days to give back to causes that matter to you

✓Birthday day off + Christmas Eve off

✓22 days holiday + 8 bank holidays (increasing to 30 days with tenure, pro-rated depending on shift pattern)

Night shifts: 20:00 – 08:00 (5 on / 5 off rotation)
Training: Initially completed on day shifts (08:00–16:30, 09:00–17:30, 10:00–18:30, 12:00–20:30), including approximately 1 in 3 weekends, before transitioning to nights