Customer Service Advisors | Mortgage & Loans | S1 | Homes Direct (Servicing) | Glasgow

Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

By joining our team, you'll benefit from the best of both worlds: the flexibility of a hybrid role and the advantages of being part of a collaborative office environment.  

As a Customer Service Advisor, you’ll bring energy, empathy, and professionalism to every interaction. Whether you’re helping a customer secure their dream home, supporting them with their mortgage, or answering loan queries—no two conversations will be the same.

We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for: 

• Handling customer and third-party mortgage or loan queries and transactions over the phone. Once fully trained, you may have the opportunity to support via Live Chat too.

• Encourage customers to embrace digital services, giving them more flexibility in how they interact with us

• Build strong relationships by taking ownership and resolving queries at first point of contact

• Keeping our customers and the bank safe, by identifying vulnerability and detecting potential fraud. 

• Ensure all information is accurately captured and compliant with policies

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Excellent verbal and written communication skills  (Required)

• Extensive computer and numeracy skills, having the ability to navigate multiple systems at once (Required)

• A passion for delivering outstanding service, listening to customer needs and providing great outcomes (Required)

• Excellent attention to detail, ensuring policies and regulations and quality standards are followed. (Preferred)

• The ability to thrive in a fast-paced environment, and adapt to change.  (Preferred)

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.

Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally. 

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.

• All candidates must have the right to work in the UK to commence employment with Santander.

If this sounds like a role you are interested in, then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through email. You can contact us at resourcing@santander.co.uk

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