Senior Digital Product Analyst

Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organization, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

• Support the evolution of the Monitor & Grow customer mission.
• Translate product strategy into detailed functional requirements and user stories.
• Design digital experiences focused on portfolio monitoring, customer engagement and long-term investment relationships.
• Define functional requirements for portfolio insights, notifications, watchlists, goals tracking and proactive customer guidance.

• Help design experiences that increase customer engagement and long-term investment activity.
• Support the evolution of portfolio insights, alerts, notifications and personalised customer experiences.
• Identify opportunities to simplify complex financial information and improve customer understanding.
• Contribute to the definition of new engagement capabilities powered by analytics and AI.

• Work closely with engineering teams throughout the product development lifecycle.
• Refine and maintain the product backlog.
• Support sprint planning, backlog refinement and functional validation.
• Coordinate with countries to understand local needs while protecting the global product vision.
• Ensure high-quality product delivery across markets.

• Analyse customer behaviour, business needs and market trends.
• Identify opportunities to improve customer engagement, retention and portfolio growth.
• Support the definition and monitoring of customer, product and business KPIs.
• Contribute to rollout and product adoption activities across countries.

• Collaborate with Product Managers, UX, Technology, Business and local teams.
• Support workshops, product discovery sessions and cross-functional initiatives.
• Contribute to cross-stream initiatives to ensure a seamless end-to-end customer experience.
• Coordinate with internal and external providers where required.

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organization. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 5+ years of relevant experience as Product Owner, Business Analyst, Product Analyst or similar role in digital environments.
• Experience translating business needs into customer journeys, functional requirements and scalable digital products
• Good understanding of digital product development and technology principles.
• Strong customer-centric mindset with excellent analytical and problem-solving skills.
• Experience working with Agile product teams.
• Ability to collaborate across multiple stakeholders, countries and cross-functional teams.
• Comfortable working across multiple product areas, contributing to cross-stream initiatives when business priorities require it.
• Strong communication and presentation skills.
• Experience in digital banking, wealth management, fintech or digital platforms is highly valued.

• University degree in Business, Economics, Engineering, Data, Technology or related fields (Preferred)

• Fluent English and Spanish (Required).

If this sounds like a role you are interested in, then please apply.