Customer Strategy Analyst - Santander Insurance

Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organization, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organization. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• At least 5 years of professional experience in the insurance industry, preferably in roles related to analytics and performance tracking.

• Proven experience in data analysis, KPI monitoring and business performance management.

• Experience working with large and complex datasets across multiple sources.

• Artificial intelligence application on task and process automation, data analytics and innovation. (Preferred)

• Bachelor’s degree in Mathematics, Statistics, Economics, Finance, Engineering, Business Administration, or a related field.

• Very high proficiency in English and Spanish are required.

• Portuguese is desirable (Preferred)

• Proficiency in SQL and Excel for data extraction and analysis.

• Experience with data visualization tools (e.g., Power BI, Tableau) to build dashboards and reports.

• Familiarity with data models, data structures and analytical frameworks is a plus. (Preferred)

• Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.

• Ability to connect data analysis with business impact and decision-making.

• Strong communication skills, with the ability to convey complex insights to non-technical stakeholders.

Santander is proud of being an organization where there are equal opportunities regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to providing an inclusive and accessible application process for all candidates.

If this sounds like a role you are interested in, then please apply.
 

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