Billing Specialist (SaaS Billing)

We are seeking a detail-oriented Billing Specialist to support SaaS billing operations, accounts receivable, and financial reconciliation across multiple business units. In this role, you will help ensure accurate invoicing, reliable payment processing, and consistent customer account management in a dynamic, evolving environment. You will work closely with Finance, Accounting, Sales, Customer Support, and Operations teams to resolve discrepancies and maintain financial accuracy. The position offers an opportunity to contribute to process standardization, workflow automation, and continuous improvement as the organization grows. The ideal candidate combines strong analytical skills with hands-on SaaS billing experience, excellent communication, and a customer-focused mindset. This is a primarily remote, full-time opportunity with occasional in-person meetings and onboarding requirements in Markham, Ontario.

• Relevant professional experience: Proven experience in billing, accounts receivable, or a related financial role, with practical SaaS billing experience required.

• Billing and accounting knowledge: Strong understanding of SaaS billing models, payment processing, accounts receivable, general ledger concepts, and account reconciliation.

• Technical proficiency: Hands-on proficiency with Microsoft Excel, NetSuite, and Zuora SuiteBilling, including the ability to analyze billing and payment data.

• Analytical and problem-solving skills: Ability to investigate discrepancies, identify root causes, reconcile complex transactions, and maintain accurate financial records.

• Organization and attention to detail: Strong organizational skills and the ability to manage competing priorities, multiple business units, and deadlines in a fast-paced environment.

• Communication and customer service: Excellent written and verbal communication skills, a collaborative approach, and a strong commitment to positive customer experiences.

• Independence and teamwork: Ability to work autonomously while collaborating effectively with cross-functional teams in a changing, acquisition-driven environment.

• Preferred education: A bachelor's degree in Accounting, Finance, Business Administration, or a related field is preferred.

• Additional assets: Experience with FloQast, CRM platforms such as Salesforce, and knowledge of billing-related regulatory and compliance requirements are considered advantages.