Senior HR Governance Manager

1. HR Governance & Compliance

• Implement and maintain HR policies, SOPs, guidelines, and internal controls.
• Ensure HR practices comply with applicable Indonesian employment regulations and relevant regulatory requirements for payment service providers / financial technology companies.
• Conduct regular reviews of HR processes to identify compliance gaps and control weaknesses.
• Maintain proper documentation and approval processes for HR activities.
• Monitor and follow up on HR compliance issues and corrective actions.

2. Audit & Regulatory Support

• Coordinate HR preparation for internal audits, external audits, and regulatory reviews.
• Prepare and provide HR documents and supporting data required for audits and regulatory requests.
• Ensure employee records, contracts, policies, SOPs, training records, and other HR documentation are complete and audit-ready.
• Track audit findings and coordinate with relevant stakeholders to ensure timely remediation and closure.
• Maintain proper records of audit evidence and regulatory submissions.

3. Employment & Workforce Governance

• Ensure proper administration and governance of employment arrangements, including permanent employees, PKWT, outsourcing, contractors, and secondment arrangements.
• Monitor the completeness and validity of employment contracts and related documentation.
• Ensure employee classifications, job descriptions, and employment documentation are properly maintained.
• Support the review of employment-related risks and provide recommendations to HR leadership.

4. HR Policy & SOP Management

• Draft, review, and update HR policies, SOPs, guidelines, and internal regulations.
• Ensure policies are properly communicated and implemented across the organization.
• Monitor policy implementation and identify areas requiring improvement.
• Coordinate policy socialization and maintain evidence of employee acknowledgement where required.

5. HR Data & Documentation Governance

• Ensure accuracy, completeness, confidentiality, and consistency of employee data.
• Monitor data consistency between HRIS and other relevant HR databases.
• Establish proper controls over employee data access, changes, and approvals.
• Ensure employee files and HR documentation are properly maintained and easily traceable.

6. Performance, Promotion & Rewards Administration

• Coordinate performance review, calibration, promotion, and salary review processes.
• Ensure the process follows established policies, approval mechanisms, and documentation requirements.
• Maintain appropriate records and supporting documents for employee movements and compensation changes.
• Support benchmarking and analysis for compensation and employee-related decisions.

7. Employee Relations

• Support the management of employee relations cases, grievances, disciplinary actions, and other employment-related matters.

• Ensure employee relations cases are handled consistently and properly documented.
• Work closely with Legal and HR leadership on complex employee relations matters.
• Monitor potential employment risks and escalate material issues appropriately.

8. Training & Competency Governance

• Monitor mandatory and regulatory training requirements.
• Maintain training, certification, and competency records.
• Coordinate with L&D and Compliance to ensure required training and certifications are completed on time.
• Support preparation of training-related documentation for audit and regulatory requirements.

9. HR Process Improvement

• Identify opportunities to improve HR processes, controls, and operational efficiency.
• Support HR automation and digitalization initiatives.
• Develop HR reports and dashboards to monitor compliance, process performance.
• Ensure process improvements maintain appropriate governance and control mechanisms.

10. Stakeholder Management

• Work closely with HR Operations, TA, L&D, Payroll, Compliance, Legal, Risk, Internal Audit, and business teams.

• Provide guidance to HR team members and business stakeholders regarding HR policies and processes.
• Coordinate cross-functional initiatives related to HR governance and compliance.

• Bachelor’s degree in Human Resources, Psychology, Business Administration, Law, or related field.
• Minimum 7–10 years of HR experience, with at least 2–3 years in a managerial/supervisory role.
• Experience in fintech, payment services, banking, financial services, or other regulated industries is highly preferred.
• Strong knowledge of Indonesian employment regulations and HR practices.
• Experience in HR governance, audit, compliance, policy development, and employee documentation.
• Experience working with Compliance, Legal, Internal Audit, or Risk functions is preferred.
• Strong attention to detail and documentation discipline.
• Strong English communication skills, both written and verbal, with the ability to communicate effectively with regional and international stakeholders.
• Good analytical, problem-solving, communication, and stakeholder management skills.
• Strong ownership and ability to manage multiple priorities in a fast-paced environment.
  

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