Systems Engineer (1st Shift)

As a global leader in digital infrastructure, QTS designs, builds and operates advanced data centers that support strategic AI, cloud and digital transformation initiatives. We are driven by a mission to connect the world for good and our people make it possible. Every single day, the creativity, dedication and genuine care for our communities are what push us forward and make this a truly special place to be. 

The Cloud Engineer I - OSC is primarily responsible for the support of internal and customer physical and virtual computing systems with a fundamental understanding of those specialties including any associated automation. The candidate must demonstrate the ability to successfully analyze and perform technical and process-based problem resolution with an emphasis on customer satisfaction. The candidate must be well versed in Cloud technologies and display a desire to continuously grow and improve both technical and soft skills.

This position is a part of the Operations Service Center, a 7 x 24 x 365 organization, which means the position requires shift work.

• →Bachelor’s degree in a related field or equivalent professional experience
• →Three or more years of progressive IT engineering experience
• →Experience with Linux and/or Windows OS, virtualization and hyperconverged technologies (such as VMware), and Active Directory/Exchange administration on an enterprise-level
• →Experience with IT monitoring systems and proficient with monitoring, patching and coordinating data protection of assigned physical and virtual systems
• →Proficient in basic network virtualization (NSX) firewall rule changes
• →Competent understanding of High Availability technologies and clustering
• →Competent understanding of various protocols/services such as SMTP, SNMP, SSL , SSH and DNS
• →Competent understanding of basic networking technologies, concepts and the OSI mode
• →US Citizenship for this position is required by law due to federal customer contracts.

• Two or more years of Systems Administration/Engineering experience, with a focus on virtualization
• Prior experience working in a Data Center environment
• Strong knowledge of Python, Ansible, PowerShell, and/or JavaScript/JSON/REST API
• One of more systems-focused certifications (VCP-DCV, MCSA/MCSE, RHSE/RHSA, etc.)

• Strong technical troubleshooting skills
• Ability to communicate effectively with clients, vendors, and colleagues
• Orderly documentation, time management, and planning skills
• Excellent written and oral communication, problem solving, and process management skills.
• Ability to work well within a team environment in a matrixed organization.
• Strong customer relations skills
• Ability to learn and apply new technology and methodologies in a distributed environment