Forward Deployed Product Manager

This is an exciting opportunity for a customer-focused product professional to help transform complex customer support operations through advanced AI-powered solutions. You will manage a portfolio of growth accounts, lead product deployments, and ensure customers achieve measurable business outcomes from intelligent customer service automation. Working closely with engineering teams and customer stakeholders, you will translate operational challenges into practical solutions that improve efficiency, customer experience, and business performance. You will take a hands-on approach to investigating issues, building, testing, and deploying product improvements using AI-powered development tools. A key part of the role involves empowering customers to manage and optimize their own AI workflows while identifying opportunities for account expansion. You will also bring customer insights back to the product team to help shape future developments and solve recurring challenges at scale. This remote opportunity offers significant ownership, exposure to innovative AI technology, and the chance to make a meaningful impact in a fast-growing, collaborative startup environment.

• Relevant Professional Experience: At least two years of experience owning customer outcomes in account management, customer success, consulting, implementation, product management, operations, or a related field. Demonstrated accountability for results is more important than a specific job title.

• Customer Relationship Management: Proven ability to establish trusted relationships with senior customer stakeholders, understand their business priorities, and contribute to customer retention and account growth.

• Startup and Scale-Up Experience: Comfort working in a fast-paced, evolving environment where processes are still being developed and individuals are expected to take initiative and adapt quickly.

• Practical AI Experience: Hands-on experience building with AI tools or deploying AI-powered solutions, with the ability to evaluate their effectiveness, understand their limitations, and explain what has worked in practice.

• Technical Problem-Solving: Ability to investigate technical and operational issues independently by working with API documentation, conversation logs, usage data, and other relevant information.

• Product Implementation and Adoption: Experience helping customers or colleagues realize measurable value from complex products through implementation, configuration, training, and continuous improvement.

• Analytical and Strategic Thinking: Ability to identify root causes, evaluate potential solutions, prioritize opportunities, and connect product improvements to measurable customer and business outcomes.

• Communication and Collaboration: Strong interpersonal skills and the ability to coordinate effectively with customers, engineers, and product teams while translating complex requirements into actionable plans.

• Ownership and Initiative: A proactive, resourceful approach to managing multiple accounts, solving problems, and delivering results without waiting for detailed instructions.

• Preferred Industry Experience: Experience in fintech, healthcare, or another regulated industry is advantageous, particularly in environments where accuracy, security, and compliance are critical.

• Additional Advantages: Experience contributing customer insights to product roadmaps or deploying AI products that have delivered measurable business results is a plus.

• Growth Mindset: Curiosity, adaptability, and a genuine interest in learning new technologies and helping customers improve how they operate.