Contact Center Representative (maternity replacement -10 months)

Join us as a Contact Center Representative to play a crucial frontline role that will make the most of your technical expertise.

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Contact Center Representative to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Global Functions provide a wide range of services to the organization such as Business Operations. Its teams play a vital role in ensuring we deliver for our customers and achieve our business goals. The goal is to unlock the full potential in each colleague – empowering our people to grow as insurance professionals and add more value to our customers and AIG.

•     Answer incoming calls and responds to customers’ emails

•     Handle customer inquiries both telephonically and by email; follows up customer calls where necessary

•     Inform clients by explaining procedures; answering questions; providing information

•     Maintain and improve quality results by adhering to standards and guidelines; recommends improved procedures

•     Research, identify, and resolve customer queries/complaints using applicable software; escalate priority issues

•     Document all call information according to standard operating procedures; completes call logs and reports

• Some relevant professional experience in the insurance/ financial sector would be considered as an asset
• Possess a Bachelor’s degree is a plus
• Advanced verbal and written communication & listening skills
• Ability to analyze problems and proceed with problem solving
• Organizational skills and attention to detail
• Team player

Ready to take your career to the next level? We would love to hear from you.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

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